Hannah Kluesner
Lawrenceville,GA
Summary
Proven leader and skilled in health and safety, enhanced team performance and guest satisfaction at Life Time, demonstrating exceptional problem-solving and customer service abilities. Achieved significant improvements in safety management and incident reporting, fostering a secure and welcoming environment for all.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lifeguard Supervisor
Life Time
08.2022 - Current
- Promoted teamwork among staff members, leading to improved morale and enhanced job performance.
- Administered first aid when necessary, demonstrating expertise in emergency response protocols and stabilizing injured swimmers until further assistance arrived.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in their skills and abilities.
- Increased guest satisfaction by fostering a welcoming environment and addressing concerns professionally.
Lifeguard
Life Time
07.2019 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Lifeguard
Dynamo
09.2022 - 01.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Sales Associate
Harper Row
08.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
BBA - Marketing
Georgia Gwinnett College
Lawrenceville, GA05.2026
Skills
- Health and safety
- Team Management
- Safety Management
- Incident Reporting
- Customer Service
- Problem-Solving
Certification
- CPR/AED Certification
- Lifeguarding Certification - American Red Cross.
Timeline
Lifeguard
Dynamo
09.2022 - 01.2024
Lifeguard Supervisor
Life Time
08.2022 - Current
Sales Associate
Harper Row
08.2019 - 12.2019
Lifeguard
Life Time
07.2019 - Current
BBA - Marketing
Georgia Gwinnett College
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