Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Ko

Emeryville,CA

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

5
5
years of professional experience

Work History

Restaurant Manager

A+ Burger
Oakland, CA
08.2019 - Current
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Resolved conflicts among employees in an effective manner.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Delegated work to staff, setting priorities and goals.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Schedule Coordinator

Hyun Bang, DDS
06.2024 - 08.2024
  • Utilized scheduling software to manage resources and track progress of projects.
  • Organized meetings, events, and conferences based on availability of personnel and resources.
  • Responded promptly to inquiries about schedule changes or potential delays in completion times.
  • Performed administrative duties such as filing documents, processing invoices.
  • Resolved customer complaints or answered customers' questions.

Education

Bachelor of Science - Business Management For Medical Professionals

Pacific Union College
Angwin, CA
06-2019

Skills

  • Leadership
  • Customer Service
  • Problem Solving
  • Teamwork
  • Time Management

Timeline

Schedule Coordinator

Hyun Bang, DDS
06.2024 - 08.2024

Restaurant Manager

A+ Burger
08.2019 - Current

Bachelor of Science - Business Management For Medical Professionals

Pacific Union College

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Hannah Ko