Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Displays high degree of loyalty and integrity.
Overview
13
13
years of professional experience
Work History
Office Administration
Tacoma Energy
05.2022 - Current
Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Proactively identified scheduling issues and developed quick solutions to promote efficiency.
Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier Assistant/ Stocker
Costco
03.2020 - 05.2022
Met customer needs through polite, friendly and attentive service.
Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
Helped customers complete purchases, locate items, and join reward programs.
Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Maintained effective team member communication.
Performed inventory control, such as counting, and stocking merchandise.
Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
Event Ambassador/ Bayhost
Topgolf
08.2018 - 07.2019
Hosted both scheduled events and walk-in guests
Ensured all safety rules were understood and met by each guest
Performed with professionalism and a focus on quality at all times
Created rapport with new and returning patrons to ensure guest satisfaction
Established relationships with the point of contact on direct events
Closed down floors after each shift and precisely followed closing checklist
Worked effectively with fellow team members in fast-paced, popular environment
Maintained indoor and outdoor dining areas
Educated guests on seasonal specials and menu offerings
Server/ Bartender
1o1 Beer Kitchen
06.2016 - 08.2018
Served alcoholic beverages to patrons during high-volume shifts
Maintained accurate cash handling practices while serving customers in an efficient manner
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
Adhered to state and federal alcohol regulations by thoroughly checking identification prior to serving
Communicated with patrons to offer friendly service and determine needs
Server
1o1 Beer Kitchen
03.2015 - 05.2016
Delivered exceptional service by greeting and serving customers in a timely, friendly manner
Appropriately suggested additional items to customers to increase restaurant sales
Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests
Server
California Pizza Kitchen
10.2011 - 01.2016
Assisted guests with making menu choices in an informative and helpful fashion
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
Managed closing duties, including restocking items and reconciliation of the cash drawer
Consistently adhered to quality expectations and standards