Summary
Overview
Work History
Education
Skills
Timeline
Generic

HANNAH Koch

Westerville,OH

Summary

Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Displays high degree of loyalty and integrity.

Overview

13
13
years of professional experience

Work History

Office Administration

Tacoma Energy
05.2022 - Current
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Cashier Assistant/ Stocker

Costco
03.2020 - 05.2022
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Maintained effective team member communication.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.

Event Ambassador/ Bayhost

Topgolf
08.2018 - 07.2019
  • Hosted both scheduled events and walk-in guests
  • Ensured all safety rules were understood and met by each guest
  • Performed with professionalism and a focus on quality at all times
  • Created rapport with new and returning patrons to ensure guest satisfaction
  • Established relationships with the point of contact on direct events
  • Closed down floors after each shift and precisely followed closing checklist
  • Worked effectively with fellow team members in fast-paced, popular environment
  • Maintained indoor and outdoor dining areas
  • Educated guests on seasonal specials and menu offerings

Server/ Bartender

1o1 Beer Kitchen
06.2016 - 08.2018
  • Served alcoholic beverages to patrons during high-volume shifts
  • Maintained accurate cash handling practices while serving customers in an efficient manner
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
  • Adhered to state and federal alcohol regulations by thoroughly checking identification prior to serving
  • Communicated with patrons to offer friendly service and determine needs

Server

1o1 Beer Kitchen
03.2015 - 05.2016
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner
  • Appropriately suggested additional items to customers to increase restaurant sales
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests

Server

California Pizza Kitchen
10.2011 - 01.2016
  • Assisted guests with making menu choices in an informative and helpful fashion
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Managed closing duties, including restocking items and reconciliation of the cash drawer
  • Consistently adhered to quality expectations and standards
  • Delivered exceptional, friendly and fast service

Education

High School Diploma -

Shenandoah HS
Sarahsville, OH
01.2008

Skills

  • Highly responsible
  • Reliable
  • Outgoing
  • Positive
  • Excellent communication skills
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Superior organization skills

Timeline

Office Administration

Tacoma Energy
05.2022 - Current

Cashier Assistant/ Stocker

Costco
03.2020 - 05.2022

Event Ambassador/ Bayhost

Topgolf
08.2018 - 07.2019

Server/ Bartender

1o1 Beer Kitchen
06.2016 - 08.2018

Server

1o1 Beer Kitchen
03.2015 - 05.2016

Server

California Pizza Kitchen
10.2011 - 01.2016

High School Diploma -

Shenandoah HS

Similar Profiles

CREATE PROFILE
HANNAH Koch