Hi, I’m
Hannah Koester
Fayetteville,NC
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail, and vigilant in achieving safety and environmental impact reduction objectives.
Overview
12
years of professional experience
Work History
Lowe's
Operations Manager
02.2024 - Current
Job overview
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Lids
District Sales Manager
02.2021 - 02.2024
Job overview
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Supervised 15 locations to enforce high-quality standards of operation.
- Coached associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Built positive and productive relationships with store and field leadership.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Built and maintained professional relationships with clients and co-workers.
- Maintained monthly procurement plan to support timely supply and delivery of quality supplies and equipment.
- Evaluated employee performance and provided feedback and training as needed.
- Coordinated with other district managers to actualize performance improvement strategies.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
Lids
General Manager/District Manger in Training
05.2018 - 02.2021
Job overview
- Received promotion to take over this store, grossing more than 1.5 million.
- Was promoted to District Manager in Training in this same location in August 2020. I fast tracked my training to be promoted to District Manager.
- Providing customer service in order to produce sales gains
- Meet company visual standards by studying proper merchandising, reviewing signage, and maintaining clean store
- Partnered with District Manager to open new stores for Lids
- Partnered with District Manger to Merchandise Lids stores
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Lids
Store Manager
06.2017 - 05.2018
Job overview
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Rotated merchandise and displays to feature new products and promotions
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Trained new employees on proper protocols and customer service standards
- Assisted in recruiting, hiring and training of team members
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Supervised creation of exciting merchandise displays to catch attention of store customers
Lids
Store Manager
12.2016 - 07.2017
Job overview
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Rotated merchandise and displays to feature new products and promotions
- Approved regular payroll submissions for employees
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Completed point of sale opening and closing procedures
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Assisted with hiring, training and mentoring new staff members
- Was an Assistant Manager for the Locker Room location in Fayetteville, NC from April 2016 until November when I was promoted to the Store Manager of this Location.
Modern Moving & Storage
Helper
07.2015 - 09.2016
Job overview
- Assisting customers with submitting claims for damaged items
- Assisting the branch manager with everyday tasks within the business
- Researching damaged items in order for reimbursement
- Documenting damaged items
- Packing customers household goods in a professional and timely manner in order to ensure safe transport
- Followed supervisor instructions to complete tasks on time
- Volunteered for additional assignments during peak work periods to keep tasks on schedule
- Practiced company policies to promote safety and compliance
Locker Room By Lids
Assistant Manager, Team Lead
10.2013 - 06.2015
Job overview
- Mentored team members to enhance professional development and accountability in workplace
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
Education
Fountain Fort Carson High SchoolFountain
High School Diploma
Skills
- Team coordination
- Database Management
- Multitasking Abilities
- Self-Motivated
- Planning and Coordination
- Operations Management
Personal Information
Operations Manager
Timeline
Operations Manager
Lowe's
02.2024 - Current
District Sales Manager
Lids
02.2021 - 02.2024
General Manager/District Manger in Training
Lids
05.2018 - 02.2021
Store Manager
Lids
06.2017 - 05.2018
Store Manager
Lids
12.2016 - 07.2017
Helper
Modern Moving & Storage
07.2015 - 09.2016
Assistant Manager, Team Lead
Locker Room By Lids
10.2013 - 06.2015
Fountain Fort Carson High School
High School Diploma