Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Kohler

East Palestine

Summary

Dynamic and results-oriented professional with a proven track record at AIMI, adept in customer service and critical thinking. Excelled in enhancing patient satisfaction through effective communication and meticulous attention to privacy. Demonstrated proficiency in Microsoft Office Suite and a professional telephone demeanor, significantly improving office efficiency and patient care coordination.

Overview

2025
2025
years of professional experience

Work History

Patient Care Coordinator

AIMI
08.2018 - Current
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided excellent customer service to patients and medical staff.
  • Delivered excellent patient experiences and direct care.
  • Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.

Customer Service Representative

Home Depot
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Front Desk Receptionist

Comprehensive Physician Associates
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Education

Certificate Of Technical Studies - Phlebotomy

Columbiana County Career & Technical Center
Lisbon, OH
11.2024

Columbiana High School
Columbiana, OH
05.2015

Skills

  • Customer service
  • Computer proficiency
  • Professional telephone demeanor
  • Order processing
  • Microsoft Office Suite
  • Prioritization
  • Clerical support
  • Order of draw
  • Venipuncture
  • Patient care
  • HIPAA compliance

Timeline

Patient Care Coordinator

AIMI
08.2018 - Current

Customer Service Representative

Home Depot

Front Desk Receptionist

Comprehensive Physician Associates

Certificate Of Technical Studies - Phlebotomy

Columbiana County Career & Technical Center

Columbiana High School

Similar Profiles

CREATE PROFILE
Hannah Kohler