Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Kokx

Bismarck,ND

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Team Leader

Best Buy, Geek Squad
09.2021 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Student Resident Assistant

Bismarck State College
09.2021 - 08.2022
  • Encouraged community atmosphere by implementing educational and social programs.
  • Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
  • Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved to problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.

Daycare Assistant Teacher

Energy Capital Cooperative Child Care
11.2020 - 08.2021
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Arrived at assigned areas on time, prepared, and ready to work.
  • Complied with strict safety and organizational regulations, policies, and procedures.
  • Documented and reported behavior issues or accidents to parents, minimizing future problems.
  • Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.

Education

No Degree - Technology Education

Bismarck State College
Bismarck, ND
01.2021

Skills

  • Appointment Scheduling Software
  • Reminder Calls
  • Microsoft Office
  • Microsoft Windows
  • Google Drive
  • Active Listening
  • Technology Features
  • Strong Communication and Interpersonal Skills
  • Product and Service Solutions
  • Safety and Cleanliness Standards
  • Operational Efficiency
  • Effective Working Relationships
  • Communication Skills

Timeline

Team Leader

Best Buy, Geek Squad
09.2021 - Current

Student Resident Assistant

Bismarck State College
09.2021 - 08.2022

Daycare Assistant Teacher

Energy Capital Cooperative Child Care
11.2020 - 08.2021

No Degree - Technology Education

Bismarck State College

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Hannah Kokx