Hannah Kolar

Directed development, implementation, supervision, and training of quality assurance standards and safeguards in home and community-based services settings.

Directed training initiatives and oversaw clinical and supervisory staff to elevate team performance.

Monitored compliance with regulations governing licensing and Medicaid benefits rules.

Directed program staff and supervisory personnel to optimize operational efficiency.

Conducted comprehensive evaluations of program and supervisory staff to drive performance improvement.

Conducted training sessions as a qualified instructor to elevate team competencies.

Assisted in daily operations by supporting compliance with regulations. Helped manage staff and promote teamwork. Aided in developing and implementing written policies and procedures. Supported quality assurance program initiatives.

Directed quality assurance and compliance initiatives for records management processes.

Fostered and maintained professional relationships through strategic interviews to enhance client care.

Orchestrated meetings with referrals to strengthen professional connections.

Implemented innovative appointment scheduling processes to optimize client engagement.

Directed evaluation monitoring processes to guarantee timely updates.

Streamlined organization and maintenance of comprehensive client and employee file systems.

• Transferred mentorship and training expertise to a manufacturing environment, supporting team development and performance
• Identified and implemented process improvement initiatives to enhance safety, quality, and efficiency- creating and joining team initiatives
• Enhanced product quality through meticulous attention to detail and adherence to company standards
• Addressed potential bottlenecks before they impacted production timelines, keeping projects on schedule without sacrificing quality standards
• Spearheaded process improvements, leading to increased accuracy and reduction in waste materials

• Promoted to Senior Assembler after 6 months from creating and implementing community, culture and production projects and improvements
• Increased production efficiency by assembling components quickly and accurately
• Enhanced workplace safety by maintaining a clean and organized work area at all times, utilizing team collaboration to support cross shift team setup
• Maintained high-quality standards with thorough inspections of assembled parts of over 700 unique circuit board variants
• Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team's overall success
• Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed
• Collaborated effectively with team members, upstream/downstream departments and support groups to meet production targets consistently

• Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience, staffing 8 ICF & Res Hab Homes
• Utilized social media platforms effectively as a tool for sourcing candidates across various industries and functions
• Conducted phone, Skype and in-person interviews to assess applicants relevant knowledge, skills, experience and aptitudes
• Created and implemented training projects and improvements to promote and enhance training and team collaboration
• Oversaw, managed and facilitated onboarding processes for new hires, fostering positive relationships from day one of employment
• Assisted with company administrative investigations, supervisor assistance & new supervisor training for disciplinary, regulation and policy enforcement guidance

• “In this place, with these people, I feel safe.” -The Mandt System philosophy
• Trained and maintained yearly recertification of over 100 employees in building healthy relationships and crisis management during client behaviors
• Provided ongoing coaching to ensure employees effectively applied intervention strategies safely with least restrictive approaches and met state regulation expectations
• Developed and updated customized training materials to align with organization and client needs

• Coordinated, scheduled attended and documented appointments to meet medical and behavioral needs of 20+ individuals with developmental disabilities, maintaining 300+ appointments yearly
• Successfully maintained detailed permanent medical records for all ICF clients, including primary & specialist medical appointments reports, labs, imaging from 20+ providers
• Audited Res Hab permanent medical records to assist in ensuring state regulation compliance
• Created and transferred all medical scheduling to an organized digital system- tracking required documentation and state regulation compliance for 300+ reoccurring appointments
• Managed all monthly pharmacy medications from ordering through group home delivery, ensuring medical and regulation accuracy
• Managed all over the counter medication tracking, purchasing, and group home drop off- verifying expiration dates of all medications in stock and in group homes for regulation compliance
• Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information from 20+ medical offices and primary pharmacies

• Managed operations and 30+ staff in a behavioral group home for individuals with developmental disabilities
• Managed payroll & group home budget reporting for 30+ staff and 8 residents
• Supervised and mentored staff in state regulation compliance, active treatment performance and documentation, and implementing behavioral support plans and de-escalation techniques
• Collaborated with QIDP, consultants and guardians to develop and execute individualized behavior and training plans
• Participated in yearly state surveys, meeting with state surveyors and supervisory team while mentoring staff and implementing regulation adherence plans
• Responsible for group home staffing and scheduling, maintaining state regulated staffing requirements
• Promoted an open door culture, ensuring availability and receptiveness for concerns, suggestions and feedback for client support and state regulation compliance

• Guided and trained new staff members, developing positive relationships and fostering a culture of collaboration and growth
• Responded sensitively and competently to DSPs with diverse cultural backgrounds and various life circumstances
• Trained 30+ new employees on active treatment, company policies/procedures and state regulation compliance, contributing to a cohesive team atmosphere for high quality client care

• Delivered 24/7 care to individuals with developmental disabilities, focusing on skill-building and community integration
• Executed recreational, vocational, and daily living activities, adapting approaches to meet individual needs following ISP goals and directives
• Maintained clean, safe, and well-organized client environment
• Documented ISP programs thoroughly to track client achievements, concerns, or changes
• Developed extensive familiarity and knowledge of ICF state regulation and compliance