Hannah Komara
Fair Oaks,CA
Summary
Experienced Compliance Specialist known for improving regulatory adherence and customer service. Proficient in internal auditing, Microsoft Office, and Salesforce, with a strong attention to detail. Skilled in developing compliance strategies and enhancing operational efficiency. Committed to ongoing professional development and process improvement.
Overview
9
9
years of professional experience
Work History
Compliance Specialist
FlexCare Medical Staffing
Roseville, CA
05.2022 - 11.2024
- Guided staff to ensure compliance with regulations, improving adherence rates.
- Maintained a detailed database of compliance data, activities, and actions taken.
- Created processes and systems to ensure ongoing compliance with relevant rules and regulations.
- Collaborated with departments to align compliance strategies, reducing audit preparation time by effectively coordinating internal resources.
- Streamlined compliance processes assisted in developing strategies for improving overall compliance performance.
- Reviewed and updated existing compliance policies and procedures.
- Facilitated cross-departmental communication to improve office efficiency and compliance with company standards.
- Developed strong relationships with regulatory bodies and external compliance advisors, ensuring smooth communication and rapid response.
- Followed up with licensees to verify adherence to requirements.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
- Responded promptly to inquiries from external agencies regarding compliance matters.
- Interpreted medical documents, such as vaccine and titer records, physicals, TB, and chest x-rays.
- Collaborated with external parties, such as auditors and facility contacts.
- Developed and implemented effective compliance policies and procedures.
- Checked records for required signatures by closely reviewing documents.
- Participated in workshops to stay informed on compliance best practices, and emerging trends.
- Pursued continuous learning opportunities regarding the latest compliance and procedural changes.
Office Coordinator
FlexCare Medical Staffing
Roseville, CA
08.2021 - 05.2022
- Responsible for ordering business cards for staff members when needed.
- Scheduled appointments for staff members using Outlook calendar system.
- Assisted with budget preparation by tracking expenses related to office operations.
- Created and maintained filing systems, both paper and electronic.
- Greeted visitors and directed them to the appropriate area or person.
- Developed productive working relationships with customers through courteous service via phone or email correspondence.
- Supported other teams with various administrative tasks when required.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Provided administrative support for all departments in the organization as necessary.
- Assisted with special projects as requested from time-to-time by management team.
- Prepared agendas for meetings and took minutes during meetings.
- Managed daily mail distribution including sorting out incoming and outgoing mail.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Supported internal team members with technical knowledge, operational support and exemplary customer service.
- Managed and distributed incoming and outgoing mail and packages for staff.
- Collaborated closely with staff to effectively smooth and improve office operations.
- Monitored vendors to maintain competitive pricing and efficient deliveries.
- Managed office inventory and placed new supply orders.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Managed, scheduled and coordinated office functions and activities for employees.
- Guided employees in handling difficult or complex problems.
Customer Service Representative
RC Willey
Rocklin, CA
09.2020 - 08.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collected deposits or payments and arranged for billing.
- Excelled in exceeding daily credit card application goals.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
Front Office Associate
Celebrations Party Shop & Event Rental
Roseville, CA
01.2020 - 03.2020
- Assisted customers via phone, email, and in person with inquiries and quotes related to party rentals.
- Created quotes, and showcased showroom designs and products for customers to view.
- Sent email reminders to clients regarding the delivery of party rentals.
- Organized and prepared tags for drivers.
- Processed payments for services rendered using various payment methods.
- Answered incoming calls and inquiries from potential guests in a professional manner.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Collaborated with the team to decorate and design the showroom.
- Greeted and directed visitors, creating a welcoming office environment.
Marketing Events Coordinator
Bushnell Gardens Nursery
Granite Bay, CA
08.2019 - 01.2020
- Coordinated and allocated equipment, supplies, and staff for events.
- Negotiated contracts with venues, caterers, and entertainment providers to secure favorable terms and pricing.
- Selected catering services for different events, balancing cost, menu, and term options against client demands.
- Analyzed data from past events to identify areas requiring improvement.
- Established and maintained relationships with key stakeholders, including vendors, sponsors, and community leaders.
- Implemented promotional strategies to maximize conference and convention attendees.
- Resolved any issues that may arise during an event in a timely manner.
- Coordinated with vendors to ensure timely delivery of services and products.
- Developed and maintained event timelines, ensuring all tasks were completed on schedule.
- Managed event budgets, ensuring all events were delivered within financial constraints.
- Managed on-site event staff and volunteers, providing training and supervision to ensure high levels of service.
- Developed engaging content for event websites and social media channels, increasing online visibility and participation.
- Implemented comprehensive marketing strategies, including social media, email campaigns, and print advertising to maximize event attendance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Brand Associate
Old Navy
Roseville, CA
10.2015 - 01.2019
- Coordinated fitting room activities including obtaining rooms for customers.
- Processed customer transactions using mobile technology.
- Executed go-backs and restored the sales floor while assisting customers.
- Maximized card sign-ups by providing clear information about Old Navy credit programs.
- Managed stock by conducting precise inventory counts.
- Promoted positive company image through superior customer service experiences.
Marketing Events Intern
Women's Symposium of Southern California
Seal Beach, CA
09.2017 - 03.2018
- Oversaw email account operations and organization.
- Structured data efficiently using Excel.
- Developed and executed content strategies across social media platforms.
- Directed content management on WordPress platform.
- Captured and consolidated meeting notes during regular Advisory Board sessions.
- Led outreach initiatives via targeted emails and scheduled calls.
- Delivered consistent reports each week.
- Devised marketing strategies for the WSSC 2017 public event.
- Facilitated seamless coordination between volunteers and advisory committee.
Education
Bachelor of Science - Business Marketing
California State University, Long Beach
Long Beach, CA05-2018
Skills
- Regulatory compliance
- Internal auditing
- Proficient in Microsoft Office (Word, Outlook, PowerPoint, Excel)
- Proficient in Salesforce
- Proficient in Adobe and Foxit
- Adaptable
- Self-motivated
- Detail-oriented
- Teamwork
- Customer service
- Effective communication
Accomplishments
· California State University, Long Beach American Marketing Association (inducted Spring 2016)
· Regional Occupational Program, Law Enforcement
· Employee of the Month, Old Navy, May 2016 & March 2019
References
References available upon request.
Timeline
Compliance Specialist
FlexCare Medical Staffing
05.2022 - 11.2024
Office Coordinator
FlexCare Medical Staffing
08.2021 - 05.2022
Customer Service Representative
RC Willey
09.2020 - 08.2021
Front Office Associate
Celebrations Party Shop & Event Rental
01.2020 - 03.2020
Marketing Events Coordinator
Bushnell Gardens Nursery
08.2019 - 01.2020
Marketing Events Intern
Women's Symposium of Southern California
09.2017 - 03.2018
Brand Associate
Old Navy
10.2015 - 01.2019
Bachelor of Science - Business Marketing
California State University, Long Beach
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