Hannah Krier
Wilmington,NC
Summary
- I interned with the CSI department in Wilmington, NC from September 2024 to December 2024. While interning I learned to do things such as fingerprinting, crime scene photography, and the common practices used in the department.
- I have been on the Dean and Honors lists multiple times while enrolled at Cape Fear Community College.
- I also have my ServSafe Certification.
Overview
4
4
years of professional experience
Work History
Hostess
Portland Grille
08.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Assisted in training new host staff, and sharing best practices for maintaining a professional demeanor and efficient work habits.
- Backed up servers by checking on tables and retrieving items for guests.
Fruit Expert
Edible Arrangements
07.2023 - Current
- Trained new employees on store policies, procedures, and fruit handling best practices to ensure consistent team performance.
- Made fruit arrangements and got them out for delivery in a timely fashion.
- Enhanced customer satisfaction by providing knowledgeable and friendly assistance in fruit selection.
- Upheld strict hygiene standards when handling fruit to ensure food safety regulations were consistently met, protecting customer health and store reputation.
Cake Decorator and Manager
Burneys of Leland
05.2022 - 06.2023
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, canceled orders, and ordering conflicts.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Cake Decorator and Bakery Associate
Burneys of Mayfaire
12.2020 - 05.2022
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, canceled orders, and ordering conflicts.
- Helped customers choose baked goods and packaged them.
- Trained new bakery associate employees.
Education
Associate - Science
Cape Fear Community College
05-2024
Associate of Science - Criminal Justice Technology
Cape Fear Community College
Wilmington, NC05-2024
High School -
Hoggard High School
01.2022
Skills
- Customer Service
- Scheduling
- Employee Management
- Cake Decorating
- Social and Hardworking
- Fast Learner
- Phone etiquette
- Fingerprinting
- Detail-oritened
- Interactive communication skills
- Payment processing
- Photography
- Patience and empathy
- Table bussing
Volunteeringclubs
EC Buddies, Participated in the EC Buddies club throughout high school, learning to work with special needs classmates and guiding them through 2 Special Olympics.
Personal Information
I am 21 years old.
Timeline
Hostess
Portland Grille
08.2024 - Current
Fruit Expert
Edible Arrangements
07.2023 - Current
Cake Decorator and Manager
Burneys of Leland
05.2022 - 06.2023
Cake Decorator and Bakery Associate
Burneys of Mayfaire
12.2020 - 05.2022
High School -
Hoggard High School
Associate - Science
Cape Fear Community College
Associate of Science - Criminal Justice Technology
Cape Fear Community College
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