Hannah Kunze

Crew Member

McDonald’s

03.2016 - Current

Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Worked well with teammates and accepted coaching from management team.
Collaborated with team members to complete orders.
Improved customer satisfaction by providing friendly and efficient service at the register.
Cleaned and maintained all areas of restaurant to promote clean image.
Provided excellent customer service by greeting customers and meeting quality expectations.
Kept food preparation area, equipment, and utensils clean and sanitary.
Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Promoted a positive work environment through effective communication and teamwork among staff members.
Assisted other team members to achieve goals.
Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Trained new team members on procedures, customer service, and sales techniques.
Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Became familiar with products to answer questions and make suggestions.
Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Addressed guest needs, questions, or concerns to create optimum experience onboard.
Operated cash register to ring up final bill and process various forms of payment.
Prepared products following restaurant, health, and safety standards and procedures.
Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Stocked shelves to organize aisles in assigned department.
Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Contributed to increased sales by upselling menu items and promoting special offers.
Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
Ensured food safety by rigorously adhering to sanitation standards during food preparation.
Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
Supported training of new crew members, leading to more efficient onboarding process.
Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
Increased customer satisfaction with prompt and accurate order taking.
Increased sales of promotional items by effectively communicating benefits and specials to customers.
Enhanced team efficiency by consistently preparing workstations before peak hours.
Maintained cleanliness and organization of dining area, leading to improved customer experiences.
Boosted repeat customer rates by providing friendly and engaging service.
Enhanced customer experiences by quickly addressing and resolving complaints.
Fostered positive team environment by assisting coworkers during rush periods.
Contributed to inventory management, minimizing food waste and controlling costs.
Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
Improved team morale, leading to increased productivity and reduced turnover.
Streamlined drive-thru operations, significantly reducing wait times for customers.
Assisted in menu development by providing feedback on popular items and customer preferences.
Accurately operated cash register to process customer payments.
Kept kitchen, counter and dining areas cleaned and sanitized.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Kept drawer balanced by accurately processing cash, credit and debit payments.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Replenished serving stations with fresh food and cleaned up spills.
Documented customer orders and conveyed special requests to kitchen staff.
Brewed coffee and tea and changed out drink station syrups.
Completed milkshakes and ice cream desserts for customers.
Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Filled out daily shift log to record amount of food prepared, used and leftover.
Backed up servers by setting up trays and completing some food deliveries.
Observed customer purchases in line and differentiated between standard portions.
Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.

Summary

Overview

Work History

Crew Member

Education

Associate Of Applied Science - Hospitality Administration

Skills

Additional Information

Timeline

Crew Member

Associate Of Applied Science - Hospitality Administration

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