Hannah Labrec
Westbrook,CT
Summary
Compassionate Patient Coordinator / Administrative Assistant with experience in coordinating patient care, scheduling appointments, and streamlining administrative procedures. Strong background in managing patient information, ensuring accuracy while maintaining confidentiality. Possess effective communication skills and ability to work well under pressure. Demonstrated ability to improve patient satisfaction levels in previous roles. Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams, and making strategic improvements. Decisive leader and creative problem solver with many years of healthcare experience.
Overview
12
12
years of professional experience
Work History
Patient Coordinator
Physical Therapy and Sports Medicine
Westbrook, CT
02.2025 - Current
- Coordinated patient appointments and maintained appointment schedule.
- Reviewed patient accounts on a regular basis to ensure accuracy of billing data.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Coordinated follow-up care for discharged patients and monitored progress towards recovery goals.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Facilitated communication between patients, families and healthcare providers.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Ensured all paperwork related to patient care was completed accurately and timely.
Patient Coordinator
River Valley Periodontics
Old Saybrook, CT
04.2018 - 08.2023
- Coordinated patient appointments and maintained appointment schedule.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Coordinated follow-up care for discharged patients and monitored progress towards recovery goals.
- Prepared patient charts prior to visits as well as updated records after each visit.
- Conducted research on health plan benefits to determine eligibility criteria for services.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
- Developed and implemented patient intake forms to ensure accurate information was collected.
Dental Assistant
Temping Agency
, CT
11.2017 - 04.2018
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Maintained a neat, clean and organized environment throughout the office.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Ensured compliance with infection control policies and procedures.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
Dental Assistant
Dr. Thomas V. Brady
Westbrook, CT
07.2013 - 11.2017
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Maintained a neat, clean and organized environment throughout the office.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Sterilized instruments according to established guidelines and protocols.
- Ordered supplies necessary for daily operations of the practice.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Took digital X-rays of teeth using radiographic equipment.
- Greeted patients upon arrival at the office and escorted them to an examination room.
Education
Dental Assistant - Dental Assisting
Porter And Chester Institute
Branford, CT04-2013
High School Diploma -
Westbrook High School
Westbrook, CT06-2012
Skills
- Appointment scheduling
- Medical record management
- HIPAA compliance
- Patient follow-up
- Insurance verification
- Billing procedures
- Office administration
- Customer service
Timeline
Patient Coordinator
Physical Therapy and Sports Medicine
02.2025 - Current
Patient Coordinator
River Valley Periodontics
04.2018 - 08.2023
Dental Assistant
Temping Agency
11.2017 - 04.2018
Dental Assistant
Dr. Thomas V. Brady
07.2013 - 11.2017
Dental Assistant - Dental Assisting
Porter And Chester Institute
High School Diploma -
Westbrook High School
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