Hannnah Lamb
Salt Lake City,UT
Summary
Organized childcare professional adept at staying organized and managing hectic schedules. Adheres to kind and compassionate approach when dealing with discipline issues. Career history serving individual families with multiple children in both live-in and live-out scenarios.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Eager worker, always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Private Nanny
The Falk Family
08.2024 - Current
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Led indoor and outdoor activities to entertain and occupy children.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Implemented daily routines for optimal child development and created a structured environment.
- Encouraged social interactions through playdates, group outings, and community events.
- Provided developmentally appropriate activities for children.
- Regularly traveled with family to help with vacation activities and childcare.
Hostest/Server
The Cabin
07.2024 - 11.2024
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Private Child Caregiver
The Adams
09.2020 - 07.2024
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Assisted with light housekeeping duties as well as running errands.
- Organized different types of activities to enhance physical and intellectual development.
- Drove children to various types of activities, including hockey, football, and school activates to maintain extracurricular routines.
Server
Brass Tag
11.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Registered Behavior Technician
ABS Kids
03.2022 - 11.2023
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
- Utilized positive reinforcement techniques to encourage desirable behaviors, contributing to significant client progress.
- Developed and implemented strategies to increase verbal behavior, enabling clients to communicate needs more effectively.
- Conducted functional behavior assessments, laying groundwork for effective behavior intervention plans.
Assistant Retail Manager
Hope Ave
09.2019 - 08.2023
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Engaged directly with customers to offer assistance and resolve complaints.
- Enhanced employee retention through fostering a positive work environment and clear communication of expectations.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
- Recruited hired, and trained new employees ensuring they were well-equipped to provide exceptional customer service from day one.
- Managed daily store operations, maintaining a clean, organized, and efficient working space for staff and customers alike.
- Coordinated regular staff meetings to address challenges, share successes, and maintain open lines of communication.
- Led a team of sales associates, providing ongoing training and performance feedback to ensure top-notch customer service.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
Education
High School Diploma -
Salt Lake Community College
Salt Lake City, UTCertification
- RBT - Registered Behavior Technician
- First Aid/CPR Certified
Timeline
Private Nanny
The Falk Family
08.2024 - Current
Hostest/Server
The Cabin
07.2024 - 11.2024
Server
Brass Tag
11.2023 - 04.2024
Registered Behavior Technician
ABS Kids
03.2022 - 11.2023
Private Child Caregiver
The Adams
09.2020 - 07.2024
Assistant Retail Manager
Hope Ave
09.2019 - 08.2023
High School Diploma -
Salt Lake Community College
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