Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hannah Lang

Hannah Lang

Lawton,OK

Summary

Highly organized and dependable candidate with a proven ability to effectively manage multiple priorities while maintaining a positive attitude. Demonstrated track record of success in assuming additional responsibilities to ensure the achievement of team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Retail Manager

Shady Lady
02.2024 - Current
  • Provided exceptional customer service by addressing inquiries and issues in a timely and professional manner
  • Created visually appealing merchandise displays to attract and engage customers
  • Managed inventory levels to ensure products were consistently available for customers
  • Trained staff on product knowledge, customer service protocols, and store policies
  • Analyzed sales data to identify trends and make strategic recommendations for improving performance.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.

PCA

Elara Caring
05.2022 - 02.2024
  • Monitored vital signs regularly to ensure patients remained stable and healthy
  • Assisted patients with mobility exercises to promote strength and flexibility
  • Provided companionship to patients to improve overall well-being and mental health
  • Transferred patients safely between beds, chairs, and other surfaces to prevent injury
  • Maintained accurate and detailed charts documenting patient progress and care provided.
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.

Daycare Teacher

Mother Goose
02.2019 - 03.2022
  • Designed engaging lesson plans that catered to the diverse learning styles and developmental stages of children
  • Observed and documented child development milestones to ensure age-appropriate activities and interventions
  • Implemented effective behavior management strategies to create a positive and safe learning environment
  • Facilitated regular communication with parents to provide updates on their child's progress and address any concerns
  • Organized interactive circle time activities to promote social, cognitive, and emotional development in young learners
  • Utilized best practices in early childhood education to enhance the overall learning experience for children.
  • Contributed to the cleanliness of the facility by performing routine maintenance tasks such as sweeping, mopping, and sanitizing surfaces.
  • Provided excellent care for diverse groups of children, catering to individual needs and cultural backgrounds.
  • Managed classroom behavior with positive reinforcement techniques, promoting a respectful environment.
  • Built strong relationships with families through open communication channels and attending community events together.
  • Strengthened parent partnerships through effective communication about their child''s progress and daily activities.
  • Promoted language development through storytelling, songs, and engaging conversations.
  • Improved child safety by diligently monitoring the daycare environment and addressing potential hazards.
  • Developed effective time management abilities to balance multiple responsibilities, including daily lesson planning, engaging with children, and maintaining a clean environment.

Retail Cashier

EzGo
03.2018 - 02.2019
  • Managed cash handling procedures to ensure accurate transactions and minimize discrepancies
  • Utilized point of sale systems to process customer purchases efficiently and accurately
  • Implemented merchandising strategies to enhance product visibility and drive sales
  • Enforced loss prevention protocols to prevent theft and maintain a secure retail environment
  • Maintained accurate inventory records to effectively track stock levels and reorder as needed
  • Provided exceptional customer service to address inquiries, resolve issues, and ensure overall satisfaction.
  • Collaborated with team members to maintain a positive and productive work environment.
  • Increased overall revenue by upselling car wash services alongside fuel purchases.
  • Implemented promotional strategies to increase sales of convenience store items located within the gas bar facility.
  • Trained new employees in company policies, procedures, and best practices for gas bar operations.
  • Monitored fuel levels in underground storage tanks through automated systems or manual measurements when required.
  • Conducted regular inventory checks to maintain accurate stock levels and order necessary supplies in a timely manner.
  • . Educated customers about loyalty programs available at the gas bar leading to increased membership enrollment.
  • Executed daily opening/closing procedures thoroughly while maintaining security of facilities.
  • Ensured compliance with local regulations regarding fuel storage, handling, and dispensing procedures.

Education

Diploma -

Chickasha High School
01.2019

Skills

  • Customer Service
  • Cash Management
  • Store operations
  • Inventory Control

Certification

  • Liquor License, 2024
  • First Aid/CPR, 2023
  • Food Handling, 2023

Timeline

Retail Manager - Shady Lady
02.2024 - Current
PCA - Elara Caring
05.2022 - 02.2024
Daycare Teacher - Mother Goose
02.2019 - 03.2022
Retail Cashier - EzGo
03.2018 - 02.2019
Chickasha High School - Diploma,

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Hannah Lang