Hannah Lantz
Summary
Proven team leader and effective communicator. Excels in creating welcoming environments and resolving customer complaints with a cheerful demeanor. Expert in schedule management and possesses excellent math skills, ensuring operational efficiency and exceptional customer service. Achieves notable improvements in client satisfaction and team productivity.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Nanny
Self Employed Services
06.2015 - Current
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
Barista
Mercury's Coffee Co.
11.2022 - 11.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Floor Staff Member
Discovery Village
10.2018 - 06.2019
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.
Education
High School Diploma -
Gig Harbor High School
Gig Harbor, WA06-2016
Skills
- Positive Interpersonal Skills
- Reliability and trustworthiness
- Accessible Communication
- Schedule management
- Cheerful and energetic
- Effective team leader
- Strategic Scheduling Skills
- Exceptional customer service
- Excellent math skills
Certification
- Completion of 60-Hour Washington Real Estate Fundamentals
- Completion of 30-Hour Washington Real Estate Practice
Timeline
Barista
Mercury's Coffee Co.
11.2022 - 11.2023
Floor Staff Member
Discovery Village
10.2018 - 06.2019
Nanny
Self Employed Services
06.2015 - Current
High School Diploma -
Gig Harbor High School
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