Hannah Larsen
Mount Juliet,TN
Summary
Enthusiastic and reliable professional. Successfully handles fast-paced work. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Bartender
Town Square Social
10.2021 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Resolution Specialist
Wesley Financial Group
02.2021 - 11.2021
- Negotiated settlements and agreements between parties by providing mutual support and driving resolutions.
- Gathered information about disputes by interviewing individuals, witnesses and other involved parties.
- Authored settlement agreement documents containing resolutions and obtained signatures from both parties to finalize agreements.
- Advising clients on steps regarding their timeshare
- Utilizing Microsoft Word, Google Docs, Google sheets
- Utilizing Slack to communicate with team members
- Utilizing Salesforce to document client conversations
Assistant Funeral Director
Service Corporation International
06.2018 - 05.2021
- Assisted with transportation for both deceased individuals and family attending services, ensuring punctuality and minimal stress on the day of the event.
- Coordinated with cemetery personnel to arrange burial sites, ensuring proper documentation was completed accurately and promptly.
- Carried flowers to hearses or limousines for transportation to places of interment.
- Facilitated open communication between family members and funeral staff during the planning process, resulting in smoother event execution.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
Senior Family Service Counselor
Service Corporation International, SCI
06.2018 - 01.2021
- Set up prearranged funerals, discussing options with clients and negotiating terms
- Organized vendors to manage special circumstances such as out-of-state burials
- Assisted family and friends with planning services for deceased love ones, including selecting caskets and arranging for clergy
- Increased revenue by promoting different funeral service options, products, and merchandise
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
- Managed employees assisting with guests
- Fixed and solved all tech related problems with equipment using effective troubleshooting and repair abilities
Education
John A. Gupton College
Nashville, TNFamily Service Counselor Sales School
Skills
- Dispute management
- Analytical
- Relationship building
- Team building
- Work ethic
- Stress management
- Cleanliness standards
Accomplishments
Customer Service Excellence Award
Certification
First Aid/CPR Certified
Timeline
Server/Bartender
Town Square Social
10.2021 - Current
Resolution Specialist
Wesley Financial Group
02.2021 - 11.2021
Assistant Funeral Director
Service Corporation International
06.2018 - 05.2021
Senior Family Service Counselor
Service Corporation International, SCI
06.2018 - 01.2021
John A. Gupton College
Family Service Counselor Sales School
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