Hi, I’m
Hannah Lawwell
Rincon,Georgia
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to manage multiple tasks simultaneously. Committed to building and maintaining professional relationships to drive business results and increase profitability.
Overview
8
years of professional experience
1
Certification
Work History
Weisbaden Commissary on Hainerburg Army Base
Commissary Vendor Stocker
02.2023 - 11.2023
Job overview
- Recorded merchandise moves for correct product counts and checked quantities against stocking reports
- Efficiently managed inventory by recording stock movements and ensuring accurate counts, resulting in reduced discrepancies and improved stock accuracy.
- Organized and detail-oriented with a strong work ethic.
- Developed strong communication and organizational skills through working on group projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
K12 International Academy
Tech Support/Customer Service
06.2019 - 10.2019
Job overview
- Provided proactive support, eagerly addressing customer concerns and contributing to a positive service experience
- Meticulously documented technical issues and resolutions, ensuring accurate records and facilitating future troubleshooting efforts.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
- Kept athletic and games equipment and facilities organized and maintained.
- Transported and escorted program participants to and from activities and on field trips.
- Trained staff members on conducting events and following safety procedures.
Sykes
Turbo Tax Online Customer Service
10.2018 - 04.2019
Job overview
- Enhanced customer satisfaction by proactively addressing concerns and offering tailored service solutions.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Answered live online chats to give quick answers and solve problems faster.
- Monitored customer feedback and performance indicators to identify areas for improvement.
- Collaborated closely with cross-functional departments to deliver high customer satisfaction.
Coggin Toyota of the Avenues
Service Advisor
11.2017 - 09.2018
Job overview
- Coordinated with technicians to ensure timely completion of repairs, enhancing overall team productivity
- Maintained accurate service records, ensuring compliance with company standards and improving data integrity
- Provided guidance and support to customers, fostering trust and long-term client relationships
- Maintained high customer satisfaction standards to meet or exceed targets.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Examined service history and provided initial inspection of vehicle to identify issues.
FedEx Express
Customer Service/Delivery Courier
03.2017 - 06.2017
Job overview
- Worked closely with dispatch and logistics teams to ensure smooth operations, fostering a cooperative environment that boosted team efficiency
- Maintained high energy during peak hours, ensuring all deliveries were completed swiftly and customers were consistently satisfied
- Handled customer inquiries with precision, resolving issues quickly and accurately, which improved overall customer feedback ratings.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Coggin Toyota of the Avenues
Cashier/Rental Car Counter
03.2016 - 10.2016
Job overview
- Resolved customer issues swiftly, enhancing satisfaction and loyalty through effective problem-solving and communication
- Managed cash transactions efficiently, reducing wait times and enhancing overall customer satisfaction
- Collaborated with team members to streamline rental processes, ensuring smooth operations and improved customer experiences
- Accurately handled rental agreements and documentation, minimizing errors and ensuring compliance with company policies
- Promoted additional services at the rental counter, contributing to increased revenue and customer engagement
- Maintained a positive, welcoming environment at the rental counter, fostering strong customer relationships and repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
Education
Martinsburg CollegeBerkeley Springs, WV
Certificate from Healthcare Administration
12.2020
Sandalwood High SchoolJacksonville, FL
06.2012
Skills
- Stocking Efficiency
- Labeling Systems
- Technical Troubleshooting
- Problem Solving
- Customer Support
- Documentation
- Inventory Management
- Warehouse Safety
- Product Merchandising
- Heavy Lifting
- Loading and unloading
- Sales Support
- Deadline Adherence
- Stock replenishment
- Order Receiving
- Price Checking
- Customer Service
- Equipment Operation
- Clear Communication
- Positive Attitude
- POS Systems
- Signing and Pricing
- Willing to Learn
- Customer Assistance
- Energetic and Outgoing
- Punctual and Reliable
Certification
- Healthcare Administration Certificate-2020
Timeline
Commissary Vendor Stocker
Weisbaden Commissary on Hainerburg Army Base
02.2023 - 11.2023
Tech Support/Customer Service
K12 International Academy
06.2019 - 10.2019
Turbo Tax Online Customer Service
Sykes
10.2018 - 04.2019
Service Advisor
Coggin Toyota of the Avenues
11.2017 - 09.2018
Customer Service/Delivery Courier
FedEx Express
03.2017 - 06.2017
Cashier/Rental Car Counter
Coggin Toyota of the Avenues
03.2016 - 10.2016
Martinsburg College
Certificate from Healthcare Administration
Sandalwood High School
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