Hannah-Leaha Caton
Chester,PA
Summary
Proven leader at Lowe's Home Improvement, adept in money management and customer service excellence. Enhanced shopping experiences through meticulous cash handling and empathetic resolution of customer concerns, fostering repeat business. Demonstrated adaptability and team collaboration, significantly contributing to operational efficiency and positive feedback.
Overview
4
4
years of professional experience
Work History
Head Cashier
Lowe's Home Improvement
03.2023 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
- Identified and resolved discrepancies and errors in customer accounts.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Customer Service Associate
Lowe's Home Improvement
02.2023 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Administration
Lowe's Home Improvement
10.2022 - 02.2023
- Identified possible system enhancements to improving functionality and streamline administration.
- Demonstrated understanding of networking and system administration concepts.
- Enhanced customer experience by addressing concerns and providing feedback to management.
Cashier/Customer Service Associate
Lowe's Home Improvement
03.2020 - 10.2023
- Welcomed customers and promptly responded in determining their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor of Arts - Voice And Opera
Bob Jones University
Greenville, SC06.2020
High School Diploma -
West Chester Christian School
West Chester, PA06.2016
Skills
- Money Handling and Management
- Point of Sale Software
- Analytical Thinking
- Adaptability and Dependability
- Customer Service Management
- Verbal/written communication
- Team Collaboration
Languages
English
Native or Bilingual
Timeline
Head Cashier
Lowe's Home Improvement
03.2023 - Current
Customer Service Associate
Lowe's Home Improvement
02.2023 - 03.2023
Administration
Lowe's Home Improvement
10.2022 - 02.2023
Cashier/Customer Service Associate
Lowe's Home Improvement
03.2020 - 10.2023
Bachelor of Arts - Voice And Opera
Bob Jones University
High School Diploma -
West Chester Christian School
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