Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Leahigh

Antrim

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Rivermead. Expert in multitasking and relationship management, enhancing guest satisfaction by 20%. Proficient in order management and cash handling, ensuring seamless operations. Collaborated effectively with team members to deliver outstanding dining experiences and foster a positive work environment.

Overview

4
4
years of professional experience

Work History

Server

Rivermead
11.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Answered phone calls to take orders, give information and document reservations.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Education

High School Diploma -

ConVal
Peterborough, NH

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Memory retention
  • Quality control
  • Performance improvement
  • Suggestive selling
  • Relationship management
  • Order management

Timeline

Server

Rivermead
11.2021 - Current

High School Diploma -

ConVal

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