Hannah LeBlanc
Hammond,United States
Summary
Detail-oriented and Operations professional with experience supporting invoicing processing and financial documentation in fast-paced service environments. Proven ability to review, verify, and reconcile time, labor, and invoice data with a high degree of accuracy while meeting strict deadlines. Experienced in collaborating with field staff and management to ensure compliance with company policies, and support timely billing and work order cycles. Known for maintaining confidentiality, improving documentation quality, and contributing to efficient, well-organized financial operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Planned Maintenance Specialist
23rd Group
03.2024 - Current
Regional Manager/Dispatcher
ERS
02.2023 - 01.2024
- Dispatching Technicians
- Scheduling services
- Analyzing Data, Data entry
- Conversed with customers to discuss service needs and offer solutions
- Strategized business operations, merchandising strategies, and personnel moves
- Aligned procedures and protocols with changing business demands.
Recruiting Manager/Brand Ambassador
Sport Clips
05.2014 - 02.2023
- Adept to working collaboratively with cross-functional teams to identify and meet recruitment needs
- Scheduling Services
- Social Media platforms to recruit candidates
- Recruited, interviewed, and hired employees.
- Communicated with surrounding Cosmetology Institutes to conduct workshops, classes, and education. Implemented mentoring program to promote positive feedback and engagement
- Onboarded new employees with training and new hire documentation
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty
- Prioritized tasks in order of importance
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Reviewed and implemented new company initiatives
- Conducting structured interviews to assess candidate qualifications and fit for positions
- Managing multiple locations
- Managing team members with clear communications to ensure success
- Established team priorities, maintained schedules, and monitored performance
- Defined clear targets and objectives
Education
High School Diploma -
Skills
- Microsoft Office
- Customer Retention Strategies
- Special Assignments
- Business Administration
- Scheduling
- Public Relations
- Invoicing
- Mind for Marketing
- Project Management
- Staff Training
- Brand Messaging
- Customer Experience Improvement
- Communication Skills
- Effective Communicator
- Business Administrative
- Corporate Standards
- Brand Development
Certification
- Cosmetology June 2014 Aveda Arts & Institute
- GED January 2012 Northshore Technical Community College
Accomplishments
- 15K Club October 2016 Jeremy Aydell, Owner
- #1 Highest Revenue Employee for PM Team for the year of 2025.
Software
Microsoft Office
Timeline
Senior Planned Maintenance Specialist
23rd Group
03.2024 - Current
Regional Manager/Dispatcher
ERS
02.2023 - 01.2024
Recruiting Manager/Brand Ambassador
Sport Clips
05.2014 - 02.2023