Hannah Lee

My primary objective is to create a safe and fun work environment in my service center. As well as training and developing my team members to the best of my ability. I strive to create positive culture in the service center to attract talent, increase engagement and retain the VAMILY members.

As a leader, I strive to make learning and self-improvement a way of life to better myself for my team. With doing so I know I can provide the best training and dedication to each VAMILY member in the service center to help develop them so they can have the same opportunity I was given from the time I started with VIOC. I also lead my team with determination to follow the process the correct way and lead by example how we service our guest with the best VCLASS we can offer.

Store 070035

-changed the store culture

- perfected SuperPro and decreased claims cost to $0.12 per OC

- Mentored a newly promoted SCM

Store 070020

- Have grown OCPD by 2.75 OCPD vs. PY

- Improved the store culture.

- Apart of the Workday Champions

- Promoted 3 Sr. Technicians

- Grown OSAT by 8%, 77% to now 85%