Hannah Lee
Toledo
Summary
Motivated and dependable Crew chief with experience leading fire and water damage restoration projects in residential and commercial environments. Skilled in emergency response, water mitigation and smoke and fire clean up. Proven ability to lead crews and manage fast paced jobs and maintain high standards for safety. I have the ability to give customer satisfaction during a very difficult time in their life whether it is water or fire damage and they may have lost sentimental items in their home.
Overview
6
6
years of professional experience
Work History
Crew Chief
ServiceMaster Cleaning & Restoration Services
Toledo, OH
08.2014 - 02.2020
- lead my restoration crew on residential and commercial fire, water, and mold remediation projects
- coordinate emergency response services including water extraction, structural drying, smoke cleanup, debris removal, and demolition.
- supervise technicians all work is completed safely, efficiently, and according to company standards.
- operate restoration equipment including air movers, dehumidifiers, moisture meters, extraction units, and HEPA filtration systems.
- monitor moisture levels and document drying progress for insurance and company reporting.
- communicate directly with homeowners, my project manager regarding updates and timelines with each project
- train new employees on restoration procedures, equipment use, and safety practices on the job.
- maintain clean and organized job sites while meeting strict deadlines during emergency situations.
- respond to after-hours emergency calls- and come into work if needed with my crew and start the emergency clean up.
Education
High School Diploma -
Anthony Wayne High School
Whitehouse, OHSkills
- Crew leadership
- Water mitigation
- Fire and smoke restoration
- Emergency response
- Structural drying
- Demolition & cleanup
- Customer service
- Moisture mapping
- OSHA safety practices
- Team supervision
- Documentation and reporting
- Time management
- Problem solving
Timeline
Crew Chief
ServiceMaster Cleaning & Restoration Services
08.2014 - 02.2020
High School Diploma -
Anthony Wayne High School