Hannah Lesher
Millestown,Pennsylvania
Summary
Accomplished Patient Care Technician and Retail Area Coordinator with a proven track record at UPMC Carlisle and Hershey's Chocolate World. Expert in vital signs monitoring and enhancing customer satisfaction, demonstrating exceptional adaptability and teamwork. Certified in CPR/AED, showcasing a blend of clinical proficiency and retail management skills to drive positive outcomes and efficiency. Eager to learn hands on new skills that will improve the care patients and guests receive.
Overview
5
5
years of professional experience
Work History
Patient Care Technician Senior
UPMC Carlisle
06.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Performed EKGs, bladder scans, IV removal, foley removal, and simple dressing changes accurately and efficiently for prompt analysis by healthcare professionals.
Retail Area Coordinator
Hershey's Chocolate World
05.2020 - Current
- Monitored key performance indicators to identify areas for improvement and implement necessary changes.
- Boosted employee morale with regular recognition of achievements and personalized feedback.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops.]
Patient Care Technician
UPMC Carlisle
05.2022 - 06.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
Retail Area Associate
Hershey's Chocolate World
05.2019 - 05.2020
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships and facilitated effective communication across departments
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Associate of Science - Practical Nursing
12.2024
- Student Nursing Organization Member
High School Diploma -
05.2021
- Honor Roll Fall and Spring 17'-21'
- National Honor Society Member 19' 20' 21'
- Greenwood Athletic Association Member 17'-21' (President 2021)
- Greenwood Student Council Member 17'-21' (President 2021)
- Extracurricular Activities: Greenwood Varsity Softball 17'-21' (Caption 2021)
Skills
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Infection control standards
- Catheter Care
- ADL support
- CPR Certification
- Certified in CPR/AED
- Activities of Daily Living ADL Support
- Sales and Retail Experience
- Stocking Supplies and Retail Products
Timeline
Patient Care Technician Senior - UPMC Carlisle
06.2024 - Current
Patient Care Technician - UPMC Carlisle
05.2022 - 06.2024
Retail Area Coordinator - Hershey's Chocolate World
05.2020 - Current
Retail Area Associate - Hershey's Chocolate World
05.2019 - 05.2020
Harrisburg Area Community College - Associate of Science, Practical Nursing
Greenwood High School - High School Diploma,
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