Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Hannah Lewis

Hannah Lewis

Waco,GA

Summary

Hello! I aim to be the most effective team member for your office

I am a diligent Front Desk Associate with background as a Student Office Aide. Provided efficient administrative support and contributed to well-organized office environment. Demonstrated effective communication and time management skills.

Overview

2
2
years of professional experience

Work History

Keyholder

Dollar General
05.2024 - Current


  • Receiving and stocking vendors, dry, and fresh shipments as necessary
  • Handling all related sales on an assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
  • Management and separation of food items and product placement as specified by policies/procedures, using the first in, first out method and restock outs.
  • Stored security alarm codes and keys and made routine code changes.
  • Performed category maintenance by rotating products according to company product rotation policy.
  • Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
  • Conducted routine audits of store presentation standards, ensuring adherence to visual merchandising guidelines.
  • Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
  • Assisted store cashiers during peak sales times.
  • Opened and closed store at proper times for reliable services.
  • Increased customer satisfaction by providing exceptional product knowledge and personalized service.
  • Trained junior staff members on loss prevention strategies reducing shrinkage rates within the store.
  • Developed strong relationships with customers by actively engaging in conversation about their needs & preferences.
  • Balanced cash registers at end of shift and filled out necessary reports.
  • Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
  • Oversaw regular store cleaning of shelves, backrooms and racks.
  • Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
  • Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
  • Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
  • Maintained confidentiality and security of sales records and operational reports.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

Student Aide

UWG Office of Advisement
02.2023 - Current
  • Aided in student registration processes by providing guidance on course selection or answering questions about academic policies.
  • Maintained confidentiality of sensitive student information per FERPA guidelines while handling records requests or other inquiries.
  • Collaborated with staff members on various tasks, ensuring a cohesive work environment.
  • Assisted in the completion of projects for various departments, resulting in timely and accurate outcomes.
  • Improved office communication by promptly responding to emails, phone calls, and messages from both students and staff.
  • Enhanced office efficiency by organizing and maintaining files, records, and paperwork.
  • Provided exceptional customer service to all visitors and callers, creating a positive impression of the office atmosphere.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Education

B.A. - English and French

University of West Georgia
05-2026

High School Diploma - undefined

Haralson County High School
05.2022

Skills

  • Customer service
  • Cash handling accuracy
  • Training and mentoring
  • Customer service management
  • Scheduling appointments
  • Document preparation
  • Time management
  • Dedicated team player

LANGUAGES

English: Fluent
French: Intermediately Fluent

Timeline

Keyholder

Dollar General
05.2024 - Current

Student Aide

UWG Office of Advisement
02.2023 - Current

High School Diploma - undefined

Haralson County High School

B.A. - English and French

University of West Georgia

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Hannah Lewis