Hannah Lien
San Diego,CA
Summary
Proactive and caring worker with 5 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
6
6
years of professional experience
Work History
Tutor
Self-Employed
08.2020 - Current
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
Barista
Matcha Cafe Maiko
06.2021 - 08.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Created new product pitches to engage customers monthly.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Manager
Cups Frozen Yogurt
01.2018 - 11.2018
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Created monthly work schedules for employees, working around schedule conflicts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Bachelor of Science - Applied Health Science
Point Loma Nazarene University
San Diego, CA12.2023
Skills
- Student Motivation
- Confidence Building
- Problem-Solving Skills
- Team Collaboration
- Creative Thinking
- Team Leadership
- Goals and Performance
- Customer Service
- Work Planning and Prioritization
Timeline
Barista
Matcha Cafe Maiko
06.2021 - 08.2021
Tutor
Self-Employed
08.2020 - Current
Manager
Cups Frozen Yogurt
01.2018 - 11.2018
Bachelor of Science - Applied Health Science
Point Loma Nazarene University
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