Hannah Limahai Kalmar
San Diego
Summary
Customer Service Specialist skilled in prioritizing and multi-tasking within fast-paced environments. Achieved team goals through effective collaboration and resolution of escalated customer support issues. Customer Service Supervisor with expertise in sales management and office administration, emphasizing strategic planning and employee relations.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Jimbo's Naturally
San Diego
06.2024 - Current
- Lead, train, and develop customer service staff, ensuring adherence to the company's service standards.
- Resolve customer inquiries and complaints swiftly and professionally, ensuring guest satisfaction and retention.
- Managed daily operations to deliver seamless guest experience in high-volume customer service environment.
- Collaborated with management to enhance operational efficiency and service offerings.
- Analyzed customer feedback to inform continuous improvements in service quality.
Server
Mabel's Gone Fishing
San Diego
08.2022 - 01.2023
- Delivered exceptional service in high-pressure, fast-paced restaurant, enhancing guest satisfaction.
- Guided guests through dining experience using extensive knowledge of menu items and wine pairings, improving overall enjoyment.
- Anticipated guest needs with precision and grace, fostering a welcoming and attentive atmosphere.
Bartender
3rd Corner
Encinitas
10.2021 - 08.2022
- Managed high-volume bar operations, delivering prompt and courteous service to diverse clientele, enhancing customer satisfaction.
- Excelled under pressure, meeting customer demands with professionalism and efficiency, contributing to a positive bar experience.
- Mixed cocktails and beverages per customer requests.
- Provided exceptional customer service in fast-paced environment.
- Maintained cleanliness of bar area and equipment regularly.
General Manager
Candor by Giuseppe
La Jolla
03.2021 - 10.2021
- Recruited, trained, and led high-performing team, fostering culture of excellence and collaboration to enhance operational effectiveness.
- Ensured a superior dining experience by maintaining service standards, addressing guest concerns, and implementing continuous improvement initiatives.
- Cultivated strong relationships with local clientele, resulting in increased repeat business and customer loyalty.
Server
Cardellino
San Diego
01.2020 - 11.2020
- Opened new restaurant during pandemic, delivering exceptional service with limited staff.
- Collaborated with team members to maintain smooth service and enhance guest experience in challenging environment.
- Provided excellent customer service in a fast-paced dining environment.
- Managed multiple tables while ensuring timely food and drink delivery.
- Collaborated with kitchen staff to ensure order accuracy and timely service.
Server
Il Dandy
San Diego
04.2019 - 01.2020
- Provided exceptional service in fine dining setting, leveraging extensive Italian wine knowledge to enhance guest experience.
- Delivered warmth and professionalism to each guest, fostering a welcoming atmosphere that contributed to memorable dining experiences.
- Provided excellent customer service in a fast-paced restaurant environment.
- Managed dining area cleanliness and organization throughout service hours.
- Collaborated with kitchen staff to ensure timely meal delivery.
Server
Solare Ristorante
San Diego
10.2017 - 06.2019
- Delivered attentive, knowledgeable service in fine dining environment, enhancing guest experience with expertise in food, wine, and cocktails.
- Supported event execution by efficiently setting up and breaking down buffets and plated dinners, ensuring seamless service.
- Provided exceptional customer service in a fast-paced dining environment.
- Managed food and drink orders using restaurant point-of-sale system.
- Collaborated with kitchen staff to ensure timely meal delivery.
Server
Bar Bodega
San Diego
02.2017 - 01.2018
- Delivered exceptional customer service, enhancing guest experience in a friendly, relaxed environment.
- Provided tailored wine recommendations, increasing guest satisfaction based on individual preferences.
- Provided friendly and attentive service to customers in a busy dining environment.
- Assisted guests with menu selections and offered daily specials recommendations.
- Managed multiple tables efficiently while maintaining high service standards.
Server
Noe Italian Restaurant, Four Seasons
Ko'Olina
07.2016 - 02.2017
- Delivered Forbes Five Star quality service in a luxury resort setting.
- Navigated high-pressure situations to consistently meet and exceed expectations of discerning guests.
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Collaborated with kitchen staff to ensure timely order delivery.
Customer Service Supervisor/Marketing Administrator
Whole Foods Market
Hillcrest
02.2013 - 06.2016
- Supervised team of 52 members, delivering exceptional customer service and improving staff performance.
- Coordinated events with local businesses to boost brand visibility and community engagement.
- Managed social media platforms to inform community about events and promotions, increasing audience interaction.
Education
San Marcos High School
San Marcos, CASome College (No Degree) - Political Science
University of California, Santa Cruz
Santa Cruz, CASome College (No Degree) - Human Development
San Diego Mesa College
San Diego, CASkills
Customer Relations & Retention
- Conflict resolution
- Staff Training & Leadership
- Process Improvement
- Team Collaboration
- Highly organized
- Excellent Communication Skills
- Strong Communication and Interpersonal Skills
Timeline
Customer Service Manager
Jimbo's Naturally
06.2024 - Current
Server
Mabel's Gone Fishing
08.2022 - 01.2023
Bartender
3rd Corner
10.2021 - 08.2022
General Manager
Candor by Giuseppe
03.2021 - 10.2021
Server
Cardellino
01.2020 - 11.2020
Server
Il Dandy
04.2019 - 01.2020
Server
Solare Ristorante
10.2017 - 06.2019
Server
Bar Bodega
02.2017 - 01.2018
Server
Noe Italian Restaurant, Four Seasons
07.2016 - 02.2017
Customer Service Supervisor/Marketing Administrator
Whole Foods Market
02.2013 - 06.2016
San Marcos High School
Some College (No Degree) - Political Science
University of California, Santa Cruz
Some College (No Degree) - Human Development
San Diego Mesa College