Results-oriented individual with 6 years in Customer service. Committed with demonstrated success in sales, customer relations and prospecting. Ambitious and dedicated leader with experience training and mentoring new team members.
Overview
5
5
years of professional experience
Work History
Senior Account Executive
Pioneer Executive Marketing
11.2023 - 01.2024
Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
Increased account retention by building strong relationships with clients and addressing their needs promptly.
Promoted company offerings to diverse customers with targeted and disciplined approach.
Networked at events and prospected for new customers with diverse strategies.
Developed strategies using market research with support from cross-functional teams.
Resolved escalated customer issues professionally, maintaining client trust while protecting company interests.
Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
Analyzed data to discover trends, informing market strategies, and objectives.
Motivated team members to meet and exceed sales targets.
Set and monitored sales targets and identified potential customers.
Built relationships with customers and community to promote long term business growth.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Negotiated prices, terms of sales and service agreements.
Developed and maintained strong working relationships with professionals within assigned territory.
Presented professional image consistent with company's brand values.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Conducted interviews for possible prospects to add for our team
On-boarded newly hired individuals
Trained new individuals on sales pitch and different marketing tactics
Coached team members in techniques necessary to complete job tasks.
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Supervised team members to confirm compliance with set procedures and quality requirements.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Office Administrator
Town And Country Cleans
04.2021 - 10.2022
Interacted with customers by phone, email, or in-person to provide information.
Answered multi-line phone system, routing calls, delivering messages to staff
Maintained electronic and paper filing systems for easy retrieval of information.
Coordinated communications, financial processing, recordkeeping, and other administrative functions.
Tracked cleaning supplies and restocked low items to keep team members on-task and productive.
Assisted in preparation and processing of payroll using Quickbooks to facilitate prompt staff payments.
Expedited invoice processing by accurately reviewing client submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Updated reports, managed accounts, and generated reports for company database.
Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
Streamlined office processes by implementing efficient organizational systems and digital tools.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Established team priorities, maintained schedules and monitored performance.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Created engaging content for Twitter, Facebook, and Instagram.
Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
Generated leads through phone calls, emails and face-to-face interactions.
Collected, analyzed and summarized data and trends to provide marketing tracking and research.
Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
Amplified social media reach, creating engaging visual assets such as infographics and videos for widespread distribution.
Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
Created and tracked client profiles through HubSpot
Created different advertisements using Canva
Managed client appointments and employee schedule through Zen Maids.
Supervisor/Co-Leader
Fresno Area Community Enterprises - Face
01.2021 - 08.2022
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
Evaluated staff performance and provided coaching to address inefficiencies.
Collected, arranged, and input information into database system.
Conducted regular reviews of operations and identified areas for improvement.
Created and managed project plans, timelines and budgets.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Ensured safety of 15-20 kids during drip off, camp hours, and pick up
Built strong relationships with parents through open communication channels, resulting in increased trust and confidence
Ensured compliance with all local, state, and federal regulations regarding childcare operations and licensing requirements.
Monitored staff-to-child ratios per licensing standards confirming adherence to mandated guidelines at all times ensuring a safe environment for children in attendance.
Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
Promoted inclusion among camp participants by creating specialized programming tailored to accommodate varying abilities or interests of individual attendees.
Streamlined registration processes, resulting in smoother check-in experiences for both campers and their families.
Collaborated with local organizations to secure sponsorships and partnerships that enhanced the overall camp experience.
Coordinated logistics for off-site field trips, ensuring seamless transportation arrangements while maintaining a focus on safety protocols at all times.
Shift Supervisor/Barista Trainer
Eddie's Bakery And Cafe
12.2018 - 04.2021
Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Responded to and resolved customer questions and concerns.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Enforced company policies and regulations with employees.
Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Customized training strategies based on individual barista knowledge, experience, and strengths.
Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
Promoted additional items with beverages, increasing store sales.
Education
Associate of Science - Accounting And Business Management
Fresno City College
Fresno, CA
06.2020
GED -
Sierra High School
Tollhouse, CA
06.2017
Skills
Client Relationship Management
Staff Training
Team Collaboration
Sales Quota Achievement
Customer Service
Data Entry
Excellent multi-tasking ability
Scheduling and calendar management
Payroll Processing
Document Management
Staff Management
Inventory Control
Employee Supervision
Timeline
Senior Account Executive
Pioneer Executive Marketing
11.2023 - 01.2024
Office Administrator
Town And Country Cleans
04.2021 - 10.2022
Supervisor/Co-Leader
Fresno Area Community Enterprises - Face
01.2021 - 08.2022
Shift Supervisor/Barista Trainer
Eddie's Bakery And Cafe
12.2018 - 04.2021
Associate of Science - Accounting And Business Management