Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Linder

Clovis,CA

Summary

Results-oriented individual with 6 years in Customer service. Committed with demonstrated success in sales, customer relations and prospecting. Ambitious and dedicated leader with experience training and mentoring new team members.

Overview

5
5
years of professional experience

Work History

Senior Account Executive

Pioneer Executive Marketing
Fresno, CA
11.2023 - 01.2024
  • Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
  • Increased account retention by building strong relationships with clients and addressing their needs promptly.
  • Promoted company offerings to diverse customers with targeted and disciplined approach.
  • Networked at events and prospected for new customers with diverse strategies.
  • Developed strategies using market research with support from cross-functional teams.
  • Resolved escalated customer issues professionally, maintaining client trust while protecting company interests.
  • Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
  • Analyzed data to discover trends, informing market strategies, and objectives.
  • Motivated team members to meet and exceed sales targets.
  • Set and monitored sales targets and identified potential customers.
  • Built relationships with customers and community to promote long term business growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Negotiated prices, terms of sales and service agreements.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Presented professional image consistent with company's brand values.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Conducted interviews for possible prospects to add for our team
  • On-boarded newly hired individuals
  • Trained new individuals on sales pitch and different marketing tactics
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.

Office Administrator

Town And Country Cleans
Clovis, CA
04.2021 - 10.2022
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, recordkeeping, and other administrative functions.
  • Tracked cleaning supplies and restocked low items to keep team members on-task and productive.
  • Assisted in preparation and processing of payroll using Quickbooks to facilitate prompt staff payments.
  • Expedited invoice processing by accurately reviewing client submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Updated reports, managed accounts, and generated reports for company database.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Streamlined office processes by implementing efficient organizational systems and digital tools.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Created engaging content for Twitter, Facebook, and Instagram.
  • Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
  • Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
  • Generated leads through phone calls, emails and face-to-face interactions.
  • Collected, analyzed and summarized data and trends to provide marketing tracking and research.
  • Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
  • Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
  • Amplified social media reach, creating engaging visual assets such as infographics and videos for widespread distribution.
  • Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
  • Created and tracked client profiles through HubSpot
  • Created different advertisements using Canva
  • Managed client appointments and employee schedule through Zen Maids.

Supervisor/Co-Leader

Fresno Area Community Enterprises - Face
Fresno, CA
01.2021 - 08.2022
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Created and managed project plans, timelines and budgets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Ensured safety of 15-20 kids during drip off, camp hours, and pick up
  • Built strong relationships with parents through open communication channels, resulting in increased trust and confidence
  • Ensured compliance with all local, state, and federal regulations regarding childcare operations and licensing requirements.
  • Monitored staff-to-child ratios per licensing standards confirming adherence to mandated guidelines at all times ensuring a safe environment for children in attendance.
  • Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
  • Promoted inclusion among camp participants by creating specialized programming tailored to accommodate varying abilities or interests of individual attendees.
  • Streamlined registration processes, resulting in smoother check-in experiences for both campers and their families.
  • Collaborated with local organizations to secure sponsorships and partnerships that enhanced the overall camp experience.
  • Coordinated logistics for off-site field trips, ensuring seamless transportation arrangements while maintaining a focus on safety protocols at all times.

Shift Supervisor/Barista Trainer

Eddie's Bakery And Cafe
Fresno, CA
12.2018 - 04.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Promoted additional items with beverages, increasing store sales.

Education

Associate of Science - Accounting And Business Management

Fresno City College
Fresno, CA
06.2020

GED -

Sierra High School
Tollhouse, CA
06.2017

Skills

  • Client Relationship Management
  • Staff Training
  • Team Collaboration
  • Sales Quota Achievement
  • Customer Service
  • Data Entry
  • Excellent multi-tasking ability
  • Scheduling and calendar management
  • Payroll Processing
  • Document Management
  • Staff Management
  • Inventory Control
  • Employee Supervision

Timeline

Senior Account Executive

Pioneer Executive Marketing
11.2023 - 01.2024

Office Administrator

Town And Country Cleans
04.2021 - 10.2022

Supervisor/Co-Leader

Fresno Area Community Enterprises - Face
01.2021 - 08.2022

Shift Supervisor/Barista Trainer

Eddie's Bakery And Cafe
12.2018 - 04.2021

Associate of Science - Accounting And Business Management

Fresno City College

GED -

Sierra High School

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Hannah Linder