Hannah Linder
Clovis,CA
Summary
Results-oriented individual with 6 years in Customer service. Committed with demonstrated success in sales, customer relations and prospecting. Ambitious and dedicated leader with experience training and mentoring new team members.
Overview
5
5
years of professional experience
Work History
Senior Account Executive
Pioneer Executive Marketing
2023.11 - 2024.01
- Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Promoted company offerings to diverse customers with targeted and disciplined approach.
- Networked at events and prospected for new customers with diverse strategies.
- Developed strategies using market research with support from cross-functional teams.
- Resolved escalated customer issues professionally, maintaining client trust while protecting company interests.
- Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
- Analyzed data to discover trends, informing market strategies, and objectives.
- Motivated team members to meet and exceed sales targets.
- Set and monitored sales targets and identified potential customers.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated prices, terms of sales and service agreements.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Presented professional image consistent with company's brand values.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Conducted interviews for possible prospects to add for our team
- On-boarded newly hired individuals
- Trained new individuals on sales pitch and different marketing tactics
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Office Administrator
Town And Country Cleans
2021.04 - 2022.10
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, recordkeeping, and other administrative functions.
- Tracked cleaning supplies and restocked low items to keep team members on-task and productive.
- Assisted in preparation and processing of payroll using Quickbooks to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing client submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Created engaging content for Twitter, Facebook, and Instagram.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
- Generated leads through phone calls, emails and face-to-face interactions.
- Collected, analyzed and summarized data and trends to provide marketing tracking and research.
- Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
- Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
- Amplified social media reach, creating engaging visual assets such as infographics and videos for widespread distribution.
- Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
- Created and tracked client profiles through HubSpot
- Created different advertisements using Canva
- Managed client appointments and employee schedule through Zen Maids.
Supervisor/Co-Leader
Fresno Area Community Enterprises - Face
2021.01 - 2022.08
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Ensured safety of 15-20 kids during drip off, camp hours, and pick up
- Built strong relationships with parents through open communication channels, resulting in increased trust and confidence
- Ensured compliance with all local, state, and federal regulations regarding childcare operations and licensing requirements.
- Monitored staff-to-child ratios per licensing standards confirming adherence to mandated guidelines at all times ensuring a safe environment for children in attendance.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Promoted inclusion among camp participants by creating specialized programming tailored to accommodate varying abilities or interests of individual attendees.
- Streamlined registration processes, resulting in smoother check-in experiences for both campers and their families.
- Collaborated with local organizations to secure sponsorships and partnerships that enhanced the overall camp experience.
- Coordinated logistics for off-site field trips, ensuring seamless transportation arrangements while maintaining a focus on safety protocols at all times.
Shift Supervisor/Barista Trainer
Eddie's Bakery And Cafe
2018.12 - 2021.04
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Promoted additional items with beverages, increasing store sales.
Education
Associate of Science - Accounting And Business Management
Fresno City College
Fresno, CA06.2020
GED -
Sierra High School
Tollhouse, CA06.2017
Skills
- Client Relationship Management
- Staff Training
- Team Collaboration
- Sales Quota Achievement
- Customer Service
- Data Entry
- Excellent multi-tasking ability
- Scheduling and calendar management
- Payroll Processing
- Document Management
- Staff Management
- Inventory Control
- Employee Supervision
Timeline
Senior Account Executive
Pioneer Executive Marketing
2023.11 - 2024.01
Office Administrator
Town And Country Cleans
2021.04 - 2022.10
Supervisor/Co-Leader
Fresno Area Community Enterprises - Face
2021.01 - 2022.08
Shift Supervisor/Barista Trainer
Eddie's Bakery And Cafe
2018.12 - 2021.04
Associate of Science - Accounting And Business Management
Fresno City College
GED -
Sierra High School
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