Hannah Lisnock
Nixa,MO
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
6
6
years of professional experience
Work History
RCM Manager
Phoenix Home Health & Hospice
07.2019 - Current
- Monitored and guided revenue cycle operations.
- Implemented process improvements, ensuring accurate charge capture and coding compliance.
- Provided staff training on revenue cycle management best practices, increasing productivity across the department.
- Completed financial reporting and analysis for billing revenue cycle.
- Managed cross-functional teams to improve overall revenue cycle operations.
- Streamlined workflows to minimize claim rejections and maximize reimbursement rates from insurance providers.
- Maintained a thorough understanding of regulatory requirements, ensuring compliance throughout all aspects of the revenue cycle.
- Supported financial director with special projects and additional job duties.
- Led cross-functional team to redesign patient intake process, resulting in improved data accuracy and smoother billing cycle.
Sales Agent
Communication Solutions, LLC
11.2018 - 04.2019
- Developed strong relationships with clients through excellent customer service and regular followups.
- Explained features and advantages of CenturyLink products or services to promote sales.
- Achieved top performer status within the company due to consistent high sales numbers.
- Assisted call-in customers with questions and orders.
Education
HIT Coding Certificate -
Ozark Technical Community college
12.2022
G.E.D. -
Ozark Technical Community college
08.2016
Skills
- Team leadership
- Time management
- Verbal and written communication
- Complex problem-solving
- Staff training and development
- Staff management
- Strategic planning
- Revenue performance
- Denial resolution
- Healthcare industry knowledge
- Billing cycle expertise
- Medical billing
- Claims management
Timeline
RCM Manager
Phoenix Home Health & Hospice
07.2019 - Current
Sales Agent
Communication Solutions, LLC
11.2018 - 04.2019
HIT Coding Certificate -
Ozark Technical Community college
G.E.D. -
Ozark Technical Community college
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