Hannah Lloyd
Culloden
Summary
Dynamic team leader with a proven track record at Target, enhancing customer service and operational efficiency. Skilled in conflict resolution and team collaboration, I empowered staff through effective training and streamlined processes, resulting in increased productivity and guest satisfaction. Committed to fostering a positive work environment and driving sales engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader (Manager)
Target
05.2025 - Current
- Led team initiatives to enhance customer service and operational efficiency.
- Trained and mentored staff on best practices in inventory management and sales techniques.
- Streamlined workflow processes to improve productivity and reduce error rates.
- Implemented training programs to ensure compliance with safety protocols and company policies.
- Fostered a positive work environment through effective communication and conflict resolution skills.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
Guest Advocate
Target
10.2023 - 05.2025
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Assisted in maintaining store organization and cleanliness to enhance shopping experience.
- Collaborated with team members to ensure efficient checkout processes during peak hours.
- Educated guests on promotional items and store offerings to drive sales engagement.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
Sandwich Artist
SUBWAY®Restaurants
10.2022 - 06.2023
- Prepared high-quality sandwiches according to customer specifications and SUBWAY® standards.
- Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new employees on sandwich preparation techniques and operational procedures.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
Hostess
Buffalo Wild Wings
03.2022 - 10.2022
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlists efficiently, optimizing table turnover rates.
- Coordinated with kitchen and serving staff to streamline service flow.
- Handled guest inquiries and resolved issues promptly for satisfaction.
Education
Welding
Mason County Career Center
Point Pleasant, WV05.2023
Engineering
Mason County Career Center
Point Pleasant, WV05.2023
High School Diploma -
Point Pleasant Jr Sr High School
Point Pleasant, WV05.2023
Skills
- Team collaboration
- Conflict resolution
- Guest relations
- Communication skills
- Customer focus
- Customer service excellence
Certification
CPR certified
OSHA 10 Certified
Languages
american sign language
Limited Working
Timeline
Team Leader (Manager)
Target
05.2025 - Current
Guest Advocate
Target
10.2023 - 05.2025
Sandwich Artist
SUBWAY®Restaurants
10.2022 - 06.2023
Hostess
Buffalo Wild Wings
03.2022 - 10.2022
Welding
Mason County Career Center
Engineering
Mason County Career Center
High School Diploma -
Point Pleasant Jr Sr High School