Hannah Lockwood
Middleburg,FL
Summary
With a robust background in high-pressure environments like the United States Navy, excelled in emergency medical treatment and vital signs monitoring, alongside unparalleled customer service expertise. Demonstrated leadership through mentoring and a proven track record in enhancing organizational efficiency highlighting abilities to meet critical employer needs with precision and care.
Overview
8
8
years of professional experience
Work History
Hospital Corpsman Third Class
US Navy
07.2019 - 07.2024
- Provided leadership, delegation, and exceptional medical service in high-pressure situations.
- Rendered emergency medical treatment and administered immunization programs.
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Helped with preparations of medical equipment and supplies for use in hospital procedures.
- Supported medical staff in providing patient care in high-demand hospital environments.
- Assisted in medical examinations, treatments, and procedures for diverse conditions and patient populations.
- Contributed to medical evacuations and transport of patients to other medical facilities.
- Utilized communication devices to maintain contact with supervisors.
- Performed medical tests and collected samples for laboratory analysis.
- Administered CPR, oxygen, and other life-saving medical treatments.
- Optimized organizational efficiency by mentoring personnel on customer service protocols.
- Built positive relationships with customers by providing exceptional customer service.
- Trained new hires on customer service policies and procedures.
- Implemented new quality assurance and customer service standards.
- Increased customer service success rates by quickly resolving issues.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Pulled charts and prepared for nurse and doctor assessment.
- Maintained records by recording, obtaining, and updating personal and financial information.
- Kept patients' appointments on schedule by informing providers of patients' arrival and any delays.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographics, and health history to keep information current.
- Managed care of over 9,000 Active duty and their beneficiaries.
- Made and received 50-plus calls per day, to ensure workable patient flow.
Cashier
Bed Bath & Beyond
09.2018 - 04.2019
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled cash with high accuracy and took care to check bills for fraud.
- Set up new sales displays each week with fresh merchandise.
- Worked with floor team and managers to meet wide range of customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Upsold additional products and services to increase revenue.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Restaurant Team Member
Wendy's
04.2016 - 08.2018
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Used proper techniques to prepare food and ingredients.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Cultivated warm relationships with regular customers.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Prepared food orders, cooking on grill and operating fry station.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
Education
No Degree - Health Sciences
American Public University System
Charles Town, WV07.2029
High School Diploma -
Amherst Central High School
Amherst, NY06.2019
Skills
- Emergency medical treatment
- Vital signs monitoring
- Physical Examinations
- Immunization Administration
- Customer service expertise
- Customer Service and Communication Skills
- Call Center Customer Service
- Fast food customer service
- Basic Life Support
- Medical terminology knowledge
- HIPAA Compliance
- Customer inquiries
Timeline
Hospital Corpsman Third Class
US Navy
07.2019 - 07.2024
Cashier
Bed Bath & Beyond
09.2018 - 04.2019
Restaurant Team Member
Wendy's
04.2016 - 08.2018
No Degree - Health Sciences
American Public University System
High School Diploma -
Amherst Central High School
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