Hannah Long
Wake Forest ,NC
Summary
I have been in customer service for close to ten years and thoroughly enjoy working in the industry. I treat everyone as family and it is my personal goal to meet/ exceed each and every guests expectation.
I hope to join your team!
Overview
6
6
years of professional experience
Work History
National Senior Buyer
White Cap Construction Company
06.2021 - Current
- Maintain and oversee inventory of 400+ branches.
- Reduced lead times by closely monitoring inventory levels and forecasting demand accurately.
- Optimized inventory management practices, reducing excess stock and minimizing carrying costs.
- Developed strong relationships with suppliers, fostering collaboration and mutual growth.
Bartender
Buds Tavern
07.2023 - 06.2024
- Served high customer volumes. Operating grill and bar.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Catering Team Leader
Rocky Top Catering
05.2018 - 02.2023
- Lead and delegate tasks to staff during set up and close down of event.
- Be available and able to answer questions pertaining to event from guests and staff.
- Problem solving and creativity when things go awry. (weather, missing/broken parts)
- Resolved customer complaints promptly and professionally, upholding the company''s reputation for excellence in customer service.
- Ensured compliance with health and safety regulations, maintaining a clean and safe working environment for all staff members.
Certified Server Trainer
Longhorn Steakhouse
02.2020 - 06.2021
- Upheld high levels of professionalism in all aspects of server duties while serving as a role model for trainees.
- Ability to thoroughly navigate POS system. (Inserting orders, initiating and closing out transactions, applying coupons and discounts)
- Food and Alcohol Saftey Regulation
- Deliver exceptional service to all guests while upselling.
- Have in depth knowledge of menu and history of Restaurant
- Maintaining all side work and cleanliness of FOH/BOH
Education
Bachelor of Science - Hospitality Management
East Carolina University
Greenville, NC05.2021
Skills
- Strong multitasking
- Complex Problem-Solving
- Outgoing Personality
- Patience and Tolerance
- Customer service expertise
- Highly reliable
Timeline
Bartender
Buds Tavern
07.2023 - 06.2024
National Senior Buyer
White Cap Construction Company
06.2021 - Current
Certified Server Trainer
Longhorn Steakhouse
02.2020 - 06.2021
Catering Team Leader
Rocky Top Catering
05.2018 - 02.2023
Bachelor of Science - Hospitality Management
East Carolina University
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