HANNAH LONG
Rogers,AR
Summary
Results-driven Director of Operations known for exceptional productivity and efficient task completion. Skilled in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations across all levels of management.
Overview
10
10
years of professional experience
Work History
Director of Operations
Jack T. Carter Company Inc.
Rogers, AR
03.2021 - 12.2024
- Oversaw performance of personnel across office, warehouse, and service departments.
- Oversaw scheduling of services.
- Resolved escalated issues from customers in a timely manner by utilizing problem-solving skills.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained accurate records of purchased items including costs, delivery dates, and quantity available.
- Maintained information database related to products and service availability, supplier capabilities and lead times.
- Reviewed purchase orders for accuracy and compliance with company policies.
- Managed end-to-end product procurement from suppliers.
HR Coordinator
Lindsey Management Company, Inc
Fayetteville, AR
05.2019 - 03.2021
- Processing all pre-employment paperwork, requesting background checks, and receiving required drug screening results.
- Processing employee terminations.
- Responding to unemployment claims.
- Worked on FMLA, unpaid medical leave, and workers' compensation claims.
- Data entry using ADP.
- Generated employee unpaid rent reports each month.
- Maintained employee records in compliance with applicable laws and regulations.
Leasing Manager
Asset Property Management
Fayetteville, AR
02.2019 - 05.2019
- Completed daily opening and closing documentation.
- Conducted market surveys to analyze competing properties.
- Coordinated and delegated tasks effectively.
- Handled online engagement and content for property.
- Resolved disputes between residents, roommates, and staff to ensure swift resolution.
Assistant Manager
Southern View Apartments
Fayetteville, AR
01.2017 - 02.2019
- Contributed to efficient office operations and coordinated with leasing agents.
- Delegated work to staff, setting priorities and goals.
- Facilitated prompt resolution of resident and prospect concerns.
- Oversaw delinquent accounts and processed outstanding balances.
- Performed comprehensive background verifications for potential residents.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Underwriter
Ethos Group
Irving, TX
03.2015 - 08.2016
- Recorded customer contracts accurately in the system.
- Organized and categorized incoming contracts.
- Coordinated the processing of all interoffice mail.
- Handled reception area responsibilities.
Education
Cosmetology - Esthetics
Steiner Institute Of Esthetics
Richardson, TX03.2015
High School Diploma -
James Bowie High School
Arlington, TX06.2014
Skills
- Meticulous attention to detail
- Verifying data accuracy
- Supplier monitoring
- Verbal and written communication
- Customer relationship management
- Strategic planning and execution
- Schedule oversight
- Records organization and management
- Multitasking capacity
- Hiring and onboarding
Timeline
Director of Operations
Jack T. Carter Company Inc.
03.2021 - 12.2024
HR Coordinator
Lindsey Management Company, Inc
05.2019 - 03.2021
Leasing Manager
Asset Property Management
02.2019 - 05.2019
Assistant Manager
Southern View Apartments
01.2017 - 02.2019
Underwriter
Ethos Group
03.2015 - 08.2016
Cosmetology - Esthetics
Steiner Institute Of Esthetics
High School Diploma -
James Bowie High School
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