Microsoft Suite
Hannah Lotz
Realtor/Administrative Assistant
Brighton,MI
Summary
Talented Realtor with exceptional marketing skills and property sales background. Enthusiastic professional with drive and determination to succeed in new business development. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually. Organized and educated administrative professional with successful experience in fast-paced office settings. Hardworking with expertise in completing various clerical tasks, database management and offering high level support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Realtor
Real Estate One
Brighton, MI
02.2020 - Current
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties for nearly 100 transactions/year
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
- Expanded client base through effective prospecting techniques and referrals from satisfied customers.
- Created compelling listing presentations that showcased properties'' unique features while highlighting their potential value to prospective buyers.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
Administrative Assistant
Real Estate One
Brighton, MI
02.2020 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Scheduled office meetings and client appointments for staff teams.
Tenant Services Coordinator
Jones Lang Lasalle (JLL)
Chicago, IL
11.2019 - 02.2020
- Streamlined communication between property management, maintenance staff, and tenants for seamless service delivery.
- Organized Building Events and Newsletter to ensure Tenant Relations were maximized on a monthly basis
- Contributed to property marketing efforts by conducting tours for prospective tenants and highlighting unique amenities available at the community.
- Assisted in the development of community events, fostering a sense of belonging among residents.
- Collaborated with maintenance teams to coordinate repairs and schedule preventive maintenance visits, minimizing disruption to tenants'' daily lives.
- Increased resident retention rates through proactive engagement strategies including regular check-ins, personalized support services, and prompt resolution of conflicts or complaints.
- Maintained a comprehensive database of tenant information, ensuring quick access to relevant details in case of emergencies or urgent issues.
- Served as the primary point of contact for tenant inquiries, providing prompt assistance and escalating concerns when necessary.
Technical Support Representative
Thomson Reuters Corporation
Ann Arbor
05.2019 - 11.2019
- Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Improved customer satisfaction by providing timely and accurate technical support for various software issues.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
- Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Education
Bachelor of Science - Information Systems
St. Cloud State University
Saint Cloud, MN 05.2001 -
Skills
Strong Organization
Client Relations
Sales Development
Information Security
Quality Assurance
Document Control
Calendar Management
Presentation Design
Workflow Optimization
Data Entry
Database Management
Scheduling
Spreadsheet Management
Strong Organization
Software
Timeline
Realtor
Real Estate One
02.2020 - Current
Administrative Assistant
Real Estate One
02.2020 - Current
Tenant Services Coordinator
Jones Lang Lasalle (JLL)
11.2019 - 02.2020
Technical Support Representative
Thomson Reuters Corporation
05.2019 - 11.2019
Bachelor of Science - Information Systems
St. Cloud State University
05.2001 -