Hannah Lovelady
Temple ,TX
Summary
Proactive Medical Office Assistant with extensive experience in patient scheduling, billing, and insurance verification. Skilled in managing high-stress environments, delivering exceptional customer service, and supporting medical staff. Brings strong organizational skills, attention to detail, and a positive attitude to ensure smooth office operations.
Overview
3
3
years of professional experience
Work History
Medical Office Assistant
Allergy and Asthma Center
2024.06 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
Food Runner
Chili's Bar and Grill
2023.08 - 2023.10
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Sales Associate
Giddy Up Glamour
2022.08 - 2023.03
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Porter
Toyota
2021.05 - 2021.09
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
Education
Bachelor of Arts - Health Management
University of Texas At Tyler
Tyler, TX05.2024
Associate of Arts - Liberal Arts And Sciences
Trinity Valley Community College
Athens, TX05.2022
Skills
- Multitasking and Organization
- Computer Skills
- Problem-Solving
- HIPAA Regulations
- Attention to Detail
- Medical Reception
- Positive Attitude
- Insurance Verification
- Patient Scheduling
- Patient Care
- Patient Registration
- Patient Referrals
- Workload Management
Timeline
Medical Office Assistant
Allergy and Asthma Center
2024.06 - Current
Food Runner
Chili's Bar and Grill
2023.08 - 2023.10
Sales Associate
Giddy Up Glamour
2022.08 - 2023.03
Porter
Toyota
2021.05 - 2021.09
Bachelor of Arts - Health Management
University of Texas At Tyler
Associate of Arts - Liberal Arts And Sciences
Trinity Valley Community College
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