Dynamic Aquatics Manager at British Swim School with a proven track record in enhancing employee retention through effective training and fostering an inclusive culture. Skilled in facility management and conflict resolution, I successfully optimized operations, boosted customer satisfaction, and implemented safety protocols, ensuring a welcoming environment for all participants.
Hi, I’m
Hannah Lowe
Westminster,CO
Summary
Overview
8
years of professional experience
Work History
British Swim School
Aquatics Manager
04.2023 - Current
Job overview
- Improved employee retention with comprehensive training programs that emphasized skill development and growth opportunities.
- Optimized pool operations by implementing energy-efficient solutions, reducing overall operational costs in the long term.
- Increased customer satisfaction with swift conflict resolution and attentive service to address concerns or complaints.
- Enhanced program offerings by regularly evaluating participant feedback and making necessary adjustments to meet their needs.
- Boosted team morale through effective communication, staff recognition, and fostering a positive work atmosphere.
- Evaluated employee performance regularly, providing constructive feedback and guidance to help them excel in their roles.
- Reduced accidents and incidents by conducting regular facility inspections and maintenance tasks.
- Enhanced swimmer safety by implementing and enforcing strict pool rules and guidelines.
- Maintained cleanliness standards throughout the facility contributing towards a welcoming environment for members and guests alike.
- Fostered an inclusive culture within staff teams that valued diversity and promoted equal opportunities for professional growth.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
- Assigned schedules and specific tasks to workers for optimal coverage.
- Enhanced customer service based on feedback from guests.
British Swim School
Lead Swim Instructor
07.2021 - 04.2023
Job overview
- Promoted a culture of continuous improvement through regular self-assessment exercises designed to identify areas of strength or growth potential for both instructors and swimmers alike.
- Managed pool facilities efficiently, scheduling maintenance as needed while minimizing disruptions to programmed activities.
- Provided support for swimmers with disabilities or special needs, ensuring an inclusive experience that accommodates individual requirements.
British Swim School
Swim Instructor
10.2019 - 07.2021
Job overview
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
Giant Eagle
Childcare Provider
07.2017 - 10.2019
Job overview
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
Education
Denison UniversityGranville, OH
Bachelor Of Arts from Psychology
University Overview
Attended 8/2017-12/2018, did not graduate due to personal reasons that will not affect work performance.
Community College of Allegheny CountyPittsburgh, PA
Associate Of Arts from Psychology
University Overview
Attended 1/2018-12/2018, wanted to continue education as long as possible. Did not graduate.
Skills
- Employee training
- Facility management
- Safety protocols
- Customer service
- Conflict resolution
- Program evaluation
- Team leadership
- Performance evaluation
- Inclusivity practices
- Communication skills
- Staff supervision
- Problem solving
- Strong communication skills
- Team leadership qualities
- CPR and AED training
- Record keeping and reporting
- Staff supervision experience
- Adaptive aquatics programs
- Pool chemical management
- Organizational and administrative skills
- Water safety
- Instructor training and evaluation
- Accident prevention
- Staff training
- Scheduling coordination
- AED operation
- Adaptive teaching
- Swimming instruction
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Adaptability and flexibility
- Staff management
- Adaptability
- Staff scheduling
Availability
See my work availability
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Available
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tuesday
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sunday
morning
afternoon
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Work Preference
Work Type
Full TimeImportant To Me
Work-life balanceCompany CulturePersonal development programsCareer advancementHealthcare benefitsTimeline
Aquatics Manager
British Swim School
04.2023 - Current
Lead Swim Instructor
British Swim School
07.2021 - 04.2023
Swim Instructor
British Swim School
10.2019 - 07.2021
Childcare Provider
Giant Eagle
07.2017 - 10.2019
Denison University
Bachelor Of Arts from Psychology
Community College of Allegheny County
Associate Of Arts from Psychology
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