Hannah Lowery
Zanesville
Summary
I am a dynamic leader with proven expertise in retail operations and customer service management, at Wendy's and Tim Horton's. Excelled in enhancing store efficiency and sales through strategic planning and team leadership, and I am skilled in problem-solving and inventory control, fostering positive environments, and driving team success. My achievements include significant improvements in customer satisfaction and operational workflow. I am excited to have new opportunities in my career in the future.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Wendy's
08.2016 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Shift Supervisor
Tim Hortons
08.2010 - 01.2014
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Newark Digital
255 Woods Ave, Newark Ohio, 4305505-2012
Skills
- Problem-solving
- Customer service
- Time management
- Team building and leadership
- Customer service management
- Attention to detail
- Work Planning and Prioritization
Timeline
Assistant General Manager
Wendy's
08.2016 - Current
Shift Supervisor
Tim Hortons
08.2010 - 01.2014
High School Diploma -
Newark Digital
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