Summary
Overview
Work History
Education
Skills
Accomplishments
High School Cheerleader
All Star Cheerleading 06/2015-06/2018
Interests
Timeline
Generic

Hannah L. Pagane

Lower Burrell,PA

Summary


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Customer Care – Frontline Advocate

Giant Eagle Corp.
01.2024 - Current
  • Assesses customer calls and utilizes specific software to complete task.
  • Responsible for customer care calls, Fuel perk calls, claims calls and store calls.
  • Completes specific tasks upon request from management.
  • Developed an outstanding ability to work under pressure due to high call volumes.
  • Assist and train fellow agents on certain tasks.
  • Answer inquires to ensure that the customer’s needs are met, and they are satisfied.
  • Manages the Q&A line which is to help fellow co-workers who may have questions on a specific call they are on.

Dining Services / Aide

Longwood at Oakmont
01.2018 - Current
  • Responsible for ensuring several numbers of residents’ meals are prepped, ready and served.
  • Responsible for being informed of residents’ medical history, likes and dislikes to ensure they are well cared for and being given the proper food and medication.
  • Responsible for maintaining a professional relationship with residents families/friends to ensure they are happy with the service their loved one is being provided.
  • Developed an outstanding ability to work under pressure.
  • Responsible for communicating with customers of the facility both in person and over the phone.
  • Responsible for socializing with residents to ensure they feel comfortable, happy and at home.

Human Resources, Associate

Jerry’s Custard
05.2017 - 11.2019
  • Responsible for opening and closing the store.
  • Responsible for making monthly schedules for fellow co-workers.
  • Responsible for supervising multiple employees at a time.
  • Developed an outstanding ability to work under pressure due to busy rushes of customers.
  • Worked closely with vendors on ordering products needed for the shop.
  • Developed exceptional customer service skills by working face to face with customers.

Sales Associate

Charlotte Russe
06.2016 - 11.2017
  • Provided customers with exceptional customer service both over the phone and in person.
  • Responsible for ringing registers and working with money.
  • Responsible for keeping the store well kept, clean and organized.
  • Working closely and maintaining professional relationships with co-workers.

Education

Diploma -

Burrell High School
Lower Burrell, PA
06.2017

Skills

  • Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Case preparation
  • Reliability
  • Conflict resolution
  • Administrative support
  • Teamwork and collaboration
  • Multitasking
  • Judgement and decision making

Accomplishments

  • Performed at school sporting events, pep rallies, and community events to promote school spirit and unity
  • Collaborated with team members to choreograph and execute routines requiring physical endurance, precision, and teamwork
  • Demonstrated leadership, time management, and discipline through regular practices and performance preparation
  • Served as a positive role model and ambassador for school spirit within the student body

High School Cheerleader


Varsity Cheerleader

09/2014-06/2017 

Cheer Captain 

09/16-06/2017

  • Performed at school sporting events, pep rallies, and community events to promote school spirit and unity
  • Collaborated with team members to choreograph and execute routines requiring physical endurance, precision, and teamwork
  • Demonstrated leadership, time management, and discipline through regular practices and performance preparation
  • Served as a positive role model and ambassador for school spirit within the student body

All Star Cheerleading 06/2015-06/2018

Competitive Cheerleader
June 2015–June 2018

  • Participated in regional and national cheer competitions, demonstrating athleticism, teamwork, and discipline.
  • Trained an average of 10 hours per week in stunting, tumbling, choreography, and conditioning.
  • Collaborated closely with a team to execute complex routines under pressure and meet performance goals.
  • Developed strong leadership, communication, and time management skills in a high-intensity team environment.

Interests

Lower Burrell Flyers Cheer Coach

7/24/24-Present

  • Planned and led cheer practices for youth athletes, focusing on skill development, teamwork, and safety
  • Designed age-appropriate routines for games
  • Fostered a positive and inclusive environment to build confidence, discipline, and sportsmanship
  • Communicated effectively with parents, staff, and athletes to coordinate schedules and provide progress updates
  • Ensured compliance with safety standards and injury prevention techniques during all practices and events
  • Mentored young athletes to improve performance and build leadership skills

Timeline

Customer Care – Frontline Advocate

Giant Eagle Corp.
01.2024 - Current

Dining Services / Aide

Longwood at Oakmont
01.2018 - Current

Human Resources, Associate

Jerry’s Custard
05.2017 - 11.2019

Sales Associate

Charlotte Russe
06.2016 - 11.2017

Diploma -

Burrell High School

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Hannah L. Pagane