Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Lukas

Fort Wayne,IN

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Senior Licensed Customer Service Representative

Allstate Corp
New Haven, IN
08.2022 - Current
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.
  • Advised customers on the best ways to minimize risks associated with their assets.
  • Analyzed claims data to determine potential areas of improvement for policyholders' protection.
  • Generated reports detailing sales activities, client interactions, and progress towards goals.

Camp Counselor

Indiana University Alumni Association
Elkhart Lake, WI
05.2018 - 08.2022
  • Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
  • Facilitated group problem-solving discussions to build positive relationships among campers.
  • Developed individualized behavior management plans for campers with special needs.
  • Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
  • Created an environment conducive to learning by implementing positive reinforcement strategies.
  • Maintained accurate records including daily attendance logs, incident reports, and medical forms.
  • Conducted pre-camp orientation sessions for new campers and parents.
  • Assisted in developing weekly lesson plans for various age groups.
  • Promoted team building exercises such as trust falls, scavenger hunts, and ropes courses.
  • Instructed classes on topics including wilderness survival skills, nature appreciation, and first aid and CPR.
  • Managed inventory of camping supplies such as tents, sleeping bags, cooking utensils.
  • Encouraged camper participation in recreational activities through enthusiastic leadership style.
  • Enforced safety rules while supervising high ropes course activities such as zip lining and rock climbing walls.
  • Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
  • Communicated regularly with parents regarding their child's progress at camp.

Education

Bachelor of Arts - Educational Studies

Western Governors University
Salt Lake City, UT
06-2024

Academic Honors Diploma -

Blackford High School
Hartford City, IN
05-2017

Skills

  • Policy administration
  • Claims Handling
  • Compliance Monitoring
  • Paperwork Processing
  • Account updating
  • Consultative Sales
  • Scheduling
  • Inbound and Outbound Calling
  • Product Knowledge
  • Data Collection
  • Appointment Scheduling
  • Information Security
  • Complaint resolution
  • Report Generation
  • Call Management
  • Data Entry
  • Materials Transport
  • Customer Relationship Management (CRM)
  • In-store support
  • Credit card payment processing
  • Stock management
  • Executive management support
  • Report Transcription
  • Order Processing
  • Customer Service
  • Researching
  • Typing 200 WPM
  • Music and Drama
  • Client Education
  • Staff Training
  • Microsoft Excel
  • Problem Resolution
  • Promotional support
  • Assessment Strategies
  • Collaborative learning
  • Feedback implementation
  • Growth Mindset
  • Parent-Teacher Communication
  • Student Engagement
  • Group Instruction
  • Classroom Instruction
  • Small Group Instruction
  • Curriculum Implementation
  • Innovative lesson planning
  • Flexible and adaptive
  • Quizzes, tests, and exams
  • Lesson Planning
  • Clear public speaking skills
  • Learning Style Assessment
  • Assigning and Grading Work
  • Formative Assessments and Standard-Based Grading
  • Parent and student communication
  • Effective listening
  • Child Development
  • Behavior Management
  • Subject matter expertise

Timeline

Senior Licensed Customer Service Representative

Allstate Corp
08.2022 - Current

Camp Counselor

Indiana University Alumni Association
05.2018 - 08.2022

Bachelor of Arts - Educational Studies

Western Governors University

Academic Honors Diploma -

Blackford High School

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Hannah Lukas