Summary
Overview
Work History
Skills
Personal and Professional References
Timeline
Generic

Hannah Mace

Columbus,MI

Summary

Dependable Animal Care Worker skillful in handling animals up to 200 pounds. Demonstrates history of building strong client relationships and bonds with pets. Maintains order when caring for multiple animals with diverse temperaments. Well-versed in all areas of animal care and well-being.

Overview

7
7
years of professional experience

Work History

Kennel Attendant

Blue Water Pet Care
03.2021 - Current
  • Maintains a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
  • Monitors and maintains food and water of boarded animals according to animal dietary health guidelines.
  • Collection of animal waste produced on walks and discarded in trash or approved receptacles.
  • Enhances customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
  • Demonstrates a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
  • Promotes pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
  • Improves animal care by consistently monitoring their health and behavior, promptly reporting any concerns to veterinarians.
  • Reducing stress levels for animals during their stay by creating a calm and nurturing environment that caters to individual needs.
  • Mix and administers special food formulas to individual animals based on unique dietary needs.
  • Assists in the training of new staff members by sharing knowledge and expertise in kennel operations and animal care procedures.
  • Develops strong relationships with clients by effectively communicating updates on their pets' stay at the facility.
  • Keeps animals clean and free of contaminants to promote optimal health.
  • Maintains animal health and wellbeing by brushing coats, trimming nails, cleaning ears, and providing other types of basic care.
  • Assists in administrative duties such as record keeping, appointment scheduling, and inventory management for efficient kennel operations.
  • Cleans and maintains kennel areas for optimized hygiene, including cages, runs and yards.
  • Follows pet care instructions for dietary needs and medication regimens.
  • Monitors animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Prepares and administers medications and treatments as prescribed by veterinarians including: vitamins, pills, and insulin shots.

Sales Associate

Tractor Supply Company
10.2019 - 03.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Stocked various bags of feed and other products ranging in heaviness up to 50+ pounds.
  • Operated a cash register system, giving change and processing card payments as needed

Dog Bather

Gone To The Dogs Grooming
03.2020 - 12.2020
  • Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
  • Successfully calmed anxious pets during the bathing process using proven soothing techniques.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.
  • Assisted groomers with prepping dogs for haircuts, resulting in streamlined appointments.
  • Provided exceptional care for senior or special needs dogs, accommodating their specific requirements during bathing sessions.
  • Ensured all dogs were thoroughly dried using appropriate techniques, reducing the risk of skin irritations or infections.
  • Collaborated with groomers to develop customized grooming packages based on individual client preferences and pet needs.
  • Enhanced customer satisfaction by providing gentle and thorough dog bathing services.
  • Observed animal behavior during bathing sessions, reporting any concerns or issues to management promptly.
  • Maintained a clean and organized workspace for efficient grooming operations.

Pack Leader, Grooming Assistant, Receptionist

Plaza Pet Club
02.2017 - 07.2019
  • Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
  • Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
  • Enhanced overall appearance of dogs by providing regular baths, brushing, nail trimming, ear cleaning, and teeth brushing services.
  • Assisted head groomer with advanced procedures such as de-matting fur or treating skin conditions under veterinary supervision.
  • Maintained a safe and hygienic work environment, ensuring the well-being of both pets and staff members.
  • Provided outstanding customer service by addressing any concerns or inquiries from pet owners promptly and professionally.
  • Soothed anxious or nervous pets through gentle handling techniques, creating a calming atmosphere during their visit.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected training class and grooming deposits, fees, and payments.
  • Made phone calls to veterinarians to obtain shot records for various clients' pets.

Skills

  • Maintaining Cleanliness
  • Animal Care
  • Canine Behavior Knowledge
  • Client Patience and Understanding
  • Adaptability
  • Animal Handling Expertise
  • Sanitation Protocols
  • Scheduling Appointments
  • Teamwork and Collaboration
  • Problem-Solving
  • Customer Communication
  • Customer Service

Personal and Professional References

  • Rebecca Moutard (810) 841-4494

Licensed Veterinary Technician- Thunder Bay Veterinary Urgent Care

Family friend

  • Beth Seczawa (810) 278-4949

United States Postal Service

Former Supervisor and Current Friend


  • Patrick Minnick (313) 402-0137

Retired

Family Friend and Animal Care Client


  • Ashley Lash (810) 531-5565

Secretary of State of Michigan, Port Huron

Lifelong Family Friend

Timeline

Kennel Attendant

Blue Water Pet Care
03.2021 - Current

Dog Bather

Gone To The Dogs Grooming
03.2020 - 12.2020

Sales Associate

Tractor Supply Company
10.2019 - 03.2021

Pack Leader, Grooming Assistant, Receptionist

Plaza Pet Club
02.2017 - 07.2019

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Hannah Mace