Hannah Sue MacIntyre
Dallas,TX
Summary
Assisted teams in delivering customer service solutions in a friendly and effective manner. Supported clients with empathy and understanding to address their needs. Developed skills in Microsoft Office Suite to enhance productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Activities Assistant
Sunrise Hillcrest Senior Living
- Current
- Encouraging residents to attend activities.
- Conducting activities and assisting residents with them.
- Preparing and organizing for events and activities.
- Researching and planning for new activities.
- Engaging with residents one-on-one.
- Part Time
Wellness Ambassador
Beacon College Counseling Center
09.2021 - 11.2021
- Guided and supported students during class activities.
- Facilitated tutoring sessions to assist students in understanding course material after class.
- Tracked and recorded attendance data for accurate reporting.
- Facilitated academic support for students with learning difficulties in a college setting.
Office Assistant
Neurological Associates of North Texas - Dr. Sharisse Stephenson
10.2017 - 08.2018
- Facilitated patient intake and checkout processes to enhance operational efficiency.
- Printed documents for patient records and electronic filing.
- Processed and managed payment transactions efficiently.
- Facilitated patient greetings to enhance welcoming atmosphere.
- Facilitated software installation on mobile devices to enhance patient treatment experiences.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Facilitated communication through phone calls to support team collaboration. Assisted clients with inquiries via phone to enhance customer satisfaction. Coordinated phone outreach to ensure timely follow-up on important matters.
Education
B.A. - Human Services with minor in Business Management
Beacon College
Leesburg, FL12.2022
Skills
- Resident support
- Customer service
- Creative planning
- Flexibility
- Documentation skills
- Inclusivity
- Event coordination
- Mobility support
Patient,kind,filling,Customer Service, Technology
- Social perceptiveness
- Mobility assistance
- Social integration
- Schedule coordination
- Recordkeeping skills
- Family relationship development
- Problem-solving
- Teamwork and collaboration
Certification
Currently working toward Certification as an Activities Professional by NCCAP.
Timeline
Wellness Ambassador
Beacon College Counseling Center
09.2021 - 11.2021
Office Assistant
Neurological Associates of North Texas - Dr. Sharisse Stephenson
10.2017 - 08.2018
Activities Assistant
Sunrise Hillcrest Senior Living
- Current
B.A. - Human Services with minor in Business Management
Beacon College