Hannah Macon
Brattleboro,VT
Overview
9
9
years of professional experience
Work History
Housing Case Manager
Groundworks Collaborative
Brattleboro, VT
09.2021 - Current
- Responsible for maintaining a caseload of between 10 and 15 clients, with weekly meetings to review progress toward goals related to housing. including
- Utilized a strengths-based approach to establishing trust and a working relationship with clients, centered around harm reduction and.
- Maintained a caseload of verifying sizes, adjusting to the needs of the community, and motel program needs.
- Provided transportation to appointments, including medical, or housing-based appointments. Looked for creative solutions to navigate transportation needs.
- Provided onboarding assistance for multiple new case managers, including reviewing safety procedures for working in the field, reviewing housing applications, and community resources.
- Provided referrals to community resources such as rental assistance, public benefits, legal services, and employment programs.
- Collaborated with partner organizations to coordinate services for clients experiencing homelessness or at risk of becoming homeless.
- Provided crisis intervention services when needed including emergency financial assistance, eviction prevention, mental health referrals.
- Assisted clients in locating appropriate affordable housing options based on their income and other criteria.
- Coordinated move-in activities for new tenants, including furniture donations, moving into housing, and setting up utilities.
- Provided support in the moving process, up to and including securing housing, security deposits, securing furniture donations, transportation to the new unit, and physical moving assistance.
- Monitored client progress towards established goals and objectives outlined in service plans.
- Documented services and collected required data for evaluation.
- Remained up to date on all relevant policies governing subsidized housing programs.
- Facilitated weekly case management meetings with clients to review progress towards goals and provide additional support as needed.
- Build trusting client relationships, and provide service from a client-centered, harm reduction, and strengths-based approach.
- Schedule and maintain regular appointments with clients, and maintain client confidentiality.
- Establish rapport and trust in order to quickly engage clients in developing a case plan to address areas of need. Identifying housing barriers, identifying specific goals, and action steps to address barriers to housing stability.
- Collaborate with clients to formulate and maintain a service plan that addresses non-housing service needs and goals, which is reviewed and modified with the client on a regular basis.
- Support clients in accessing other services and referrals (e.g., 3 Squares, HA, SSI, ID, SS card, etc.).
- Make referrals to health providers, including mental and physical health, SUD providers, etc.
- Provide 1:1 ongoing support, including housing advocacy, health maintenance, budget-making, crisis planning,
Program Coordinator
Boys and Girls Club of Brattleboro
Brattleboro , VT
08.2016 - 03.2022
- Provided guidance on developing programs that are age-appropriate and culturally relevant.
- Plan and coordinate regular programming as part of the National BGC program guidelines and requirements.
- Implement new programming based on available staff, volunteer skills, member interests, and available resources.
- Oversee staff training and performance in relation to programming, monitor program impact, and outcomes.
- build rapport with club members to foster engaging environment, foster program participation, and engage youth in program planning.
Outpatient Counselor Intern
Ingalls Memorial Hospital
Chicago, IL
11.2015 - 08.2016
- Facilitated groups for adolescents and adults on a variety of topics, such as anger management, stress, self-harm, suicidal ideation, depression, substance use, coping skills, creative expression, and behavioral issues.
- Responsible for assisting the head therapist in running the adolescent IOP program, including conducting psychosocial assessments, suicide assessments, working with insurance companies to provide care, and maintaining a caseload of individual clients.
- Responsible for training the new adolescent therapist program coordinator, which included maintaining the program during the transition period of hiring a new clinician, and involved onboarding the clinician to the new role in partnership with the supervisor
- Assisted in crisis intervention when needed.
- Collected personal data and insurance information from patients to complete intake paperwork.
- Helped clients find solutions by teaching appropriate intervention techniques.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
- Utilized evidence-based therapeutic approaches, including Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT).
- Conducted programs to prevent substance abuse or improve community health or counseling services.
- Modified treatment activities or approaches as needed to comply with changes in clients' status.
- Prepared and maintained required treatment records and reports.
- Conducted assessments to evaluate the mental health of clients.
- Counseled adolescents struggling with depression, anxiety, low self-esteem, grief and loss.
- Utilized motivational interviewing techniques to encourage client engagement and facilitate behavior change.
Cheese Shop Attendant
Marrianos
Chicago, IL
11.2015 - 07.2016
- Worked as Level 2 Shop attendant, responsible for production, customer service, and maintaining the cheese shop.
- Handled requests for specialty items and platters, customer complaints, and insuring customer satisfaction.
- Maintained a level of familiarity with over 500 kinds of cheese in order to prepare specialty orders and provide recommendations to customers.
Education
Master of Arts - Intercultural Service Leadership And Management
School For International Training
Brattleboro, VT05-2019
Master of Arts - Clinical Mental Health Counseling
Adler School of Professional Psychology
Chicago, IL10-2015
Bachelor of Arts - Human Development: Equine Assisted Mental Health
Prescott College
Prescott, AZ11-2012
Associate of Arts - General Studies
Landmark College
Putney, VTSkills
- Supportive counseling
- Housing assessment
- Multicultural sensitivity
- Client advocacy
- Substance abuse counseling
- Individualized service planning
- Community resource navigation
- Professional boundaries
- Interpersonal communication
- Trauma-informed care
- Group therapy
- Team collaborating
- Crisis intervention
- CPR/AED
Timeline
Housing Case Manager
Groundworks Collaborative
09.2021 - Current
Program Coordinator
Boys and Girls Club of Brattleboro
08.2016 - 03.2022
Outpatient Counselor Intern
Ingalls Memorial Hospital
11.2015 - 08.2016
Cheese Shop Attendant
Marrianos
11.2015 - 07.2016
Master of Arts - Intercultural Service Leadership And Management
School For International Training
Master of Arts - Clinical Mental Health Counseling
Adler School of Professional Psychology
Bachelor of Arts - Human Development: Equine Assisted Mental Health
Prescott College
Associate of Arts - General Studies
Landmark College
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