Hannah Malfettone
Carrollton
Summary
Experienced managerial and enterprise-level support professional with a unique ability to leverage large scale and complex projects with measurable results in a growth-oriented, fast-paced environment. Expertise spans cross-functional leadership of both internal and external resources and processes, market development, and meeting critical deadlines.
Overview
12
12
years of professional experience
Work History
Property Manager
Stream Realty Partners
10.2023 - Current
- Manage the largest portfolio for Stream, 33 buildings, 58 tenants and over 14 million in square feet.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Manage a team of 11 employees; Property Assistant & building engineers.
Assistant Property Manager
Stream Realty Partners
02.2023 - 10.2023
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
Senior Leasing Manager
Open House Property Management
08.2022 - 02.2023
- Oversaw a team of 10 Leasing Agents and Leasing Coordinators.
- Handled the entire Texas Market - Houston & DFW
- Responded to requests and scheduled appointments for property showings.
- Verified tenant incomes and other information before accepting lease applications.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
Leasing Agent
Open House Property Management
02.2022 - 07.2022
- Oversaw the Houston Region
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Escalated major issues to property manager for immediate remediation.
Executive Director
Real Estate Genie
05.2020 - 01.2022
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Managed all facets of business operations, including financial tracking, inventory coordination and social media marketing for over 75 real estate agents.
- Tracks and reviews completed mailing, posting and/or publication affidavits.
- Provides file status updates and monitors various client communication websites.
- Managed campaigns with specific focuses in order to meet customer needs and creative visions.
Assistant Property Manager
Shamrock Property Management
12.2020 - 12.2021
- Communicated with maintenance team to coordinate schedules, plan workflow, and arrange preventative maintenance plans
- Reviewed newly generated or signed leases for completion, accuracy, and compliance with guidelines.
- Managed A/P and A/R functions, verifying submission of corporate invoices and monitoring petty cash funds.
- Managed accounting for 800+ property groups, including all tenant billing, expense tracking, and vendor payments
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Senior Account Manager
AmerisourceBergen
02.2018 - 05.2020
- Fortune 500 Company - #8
- Acting as liaison between 120 existing and new clients across western US with KPI's around inventory control, order fulfillment, meeting critical deadlines, and managing both internal/external resources and processes to completion
- Institute processes that help clients maximize their efficiency during their inventory management and cross pollination with Sales Leadership to aid in order fulfillment process
- Providing necessary products to hospitals and blood centers for any potential patient procedures and needs
- Sold over $2 million in short dated product to hospitals; increased sales each month by 50%
- Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
Physician Liaison
Integrated Health Services
01.2017 - 12.2017
- Collaborated with others on public affairs, managed, controlled P&L, and implemented marketing plans and tactics designated to promote expertise to external audiences.
- Provided administrative cross functional support to Management Service Organization and its members while managing team of 5 across sales and marketing communications
- Assisted with contracts and agreements, training and communication material.
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
- Educated staff on state and federal statutes, rules and regulations governing home care services.
- Established and oversaw implementation of effective budgeting and accounting system that improved efficiency and reduced costs.
- Trained and mentored new staff to achieve efficiency and maintain daily operational consistency.
ERISA Assistant
Integrated Health Services
10.2016 - 12.2016
- Submitted Reconsideration's, Level 1 & Level 2 ERISA Federal Appeals.
- Contacted Plan Fiduciaries for information and third-party fiduciaries to negotiate claims.
- Understand ERISA, DOL, DOJ, HHS, and IRS Regulations.
- Created adjustment requests on completed claims and accounts.
- Worked on aging reports on claims reaching 30, 60, and 90 days.
- Maintained relationships with referring doctors and their staff and facility.
Human Resources Generalist
Staff One Inc.
11.2015 - 09.2016
- Developed company personnel policies, standard operating procedures and employee handbooks.
- Developed and facilitated all new-hire orientations.
- Facilitated criminal background check process for new hires.
- Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Managed over 250 calls per day.
Director of Agent Services
Keller Williams Realty
04.2013 - 11.2015
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
- Assisted with event planning, including associated travel and logistical arrangements.
- Completed data entry, tracked resumes and maintained applicant tracking system.
- On-boarded and trained around 550 newly established agents using various technology systems.
Director of First Impressions
Keller Williams Realty
03.2012 - 03.2013
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Managed over 150 calls per day.
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Designed electronic file systems and maintained electronic and paper files.
- Served as central point of contact for all outside vendors needing to gain access to building.
- Supplied key cards and building access to employees and visitors.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
Education
Associate of Science -
Collin College
Frisco, TX05.2010
Skills
- Highly organized
- Articulate and well spoken
- Advanced in Microsoft Office Suite and Google Suite
- Expert in Salesforce CRM
- Advanced in Appfolio Property Manager Software
- Strong focus on Account Management
- Executive presentation development
- Cross functional managerial experience
- Territory Management
- Financial Management
Languages
Spanish
Timeline
Property Manager
Stream Realty Partners
10.2023 - Current
Assistant Property Manager
Stream Realty Partners
02.2023 - 10.2023
Senior Leasing Manager
Open House Property Management
08.2022 - 02.2023
Leasing Agent
Open House Property Management
02.2022 - 07.2022
Assistant Property Manager
Shamrock Property Management
12.2020 - 12.2021
Executive Director
Real Estate Genie
05.2020 - 01.2022
Senior Account Manager
AmerisourceBergen
02.2018 - 05.2020
Physician Liaison
Integrated Health Services
01.2017 - 12.2017
ERISA Assistant
Integrated Health Services
10.2016 - 12.2016
Human Resources Generalist
Staff One Inc.
11.2015 - 09.2016
Director of Agent Services
Keller Williams Realty
04.2013 - 11.2015
Director of First Impressions
Keller Williams Realty
03.2012 - 03.2013
Associate of Science -
Collin College
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