Hannah Mandala
Facility Management
Seattle,WA
Summary
Experienced Facility Manager bringing collaborative, results-driven approach to work. Passion for implementing current best practices while providing high-quality, compassionate, and personalized services to consumers.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Site Manager
Medix
Kent, WA
12.2021 - 06.2022
- Provided on-site Isolation and Quarantine Facility Management serving King County constituents affected by COVID-19 pandemic
- Administered data, accounting, and daily reports to immediate directors, team members, and stakeholders
- Coordinated maintenance, security, and on-site contractors through email, paper documentation, and in-person communication
- Ensured facility oversight, safety, and compliance through implementing site policies and procedures
- Oversaw customer intake, discharge, room turnover, and projected availability through assuring coordinated efforts between teams
- Administration of supply inventory and ordering
- Performed other projects and duties as assigned
Youth Counselor
YouthCare
Seattle, WA
11.2019 - 04.2020
- Supervised youth in engaging environment to promote security and safety
- Monitored behavior and offered guidance and support for positive change
- Performed in advocacy capacity for youth to provide access to resources
- Supervised individuals in small group atmosphere to cultivate safety, independence and structure
- Interacted with youth and offered resources and programs to surmount challenges
- Collaborated with all program participants, staff, and inter-agency partners
- Maintained confidential client records and data in both digital and paper documented forms
Over-18 Shelter Supervisor
YouthCare
Seattle, WA
05.2017 - 11.2019
- Supervised programming and administrative facets of temporary homeless shelter for young people, many with dual diagnoses
- Developed and created programs and monitored effectiveness against individual participant needs
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team
- Assisted with researching grants and grant writing tasks
- Referred clients to shelters, legal resources and educational programs
- Worked with case managers to coordinate wrap-around client support
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
- Maintained energy and enthusiasm in fast-paced environment
Individual Gifts and Donor Stewardship Officer
DESC
Seattle, WA
07.2014 - 10.2016
- Managed portfolio of over 1,400 donors, both individual and private
- Strategized with client development team members to manage budget and synchronize volunteer efforts to boost funding initiatives
- Created and implemented fundraising campaigns raising over $2.6M annually
- Planned and executed materials development for external publications such as annual reports, newsletters, and donor correspondence
- Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets
- Administered integration of donor database into Salesforce
Assistant Volunteer and In-Kind Gifts Officer
DESC
Seattle, WA
08.2013 - 07.2014
- Recruited, organized, and implemented Community Volunteer Program serving over 1,200 non-duplicated volunteers at 11 agency locations
- Conducted volunteer orientation and training facilitation for over 120 individual monthly volunteer participants
- Maintained volunteer and events calendars
- Managed Pioneer Thrift overseeing merchandising, daily accounting, and reporting duties
- Collaborated with Fund Development Team resulting in increased donor contributions and fundraising goals exceeded
Information Technology Administrator and Office Manager
Daeta Networks
Seattle, WA
09.2012 - 05.2013
- Oversaw internal administrative duties
- Maintained company’s client communications, project bidding, and customer service
- Drafted and edited procedural documentation and marketing materials
- Supported lead technicians with first and second-tier technical procedures including Apple and PC repair, virus removal, security, software and driver installations, upgrades, and maintenance
Volunteer Manager
InterConnection
Seattle, WA
08.2009 - 07.2012
- Supported volunteers by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers
- Screened volunteers applying for service, interviewing, reviewing application documents and running background checks on prospective volunteers
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability
- Supervised and promoted volunteers into permanent roles based on staff feedback
- Recruited and trained new volunteers on volunteer program goals and objectives
- Tracked volunteer applications and conducted background checks to facilitate participation in volunteering programs
- Delivered community presentations to educate about programs and services offered by organization and inform general public on how to volunteer
Student Assistance Coordinator
Horizon Treatment Center
Kent, University Place, WA
05.2001 - 11.2007
- Identified issues, analyzed information and provided solutions to problems
- Prepared variety of different written communications, reports and documents
- Developed team communications and information for meetings
- Delivered services to customer locations within specific timeframes
- Collaborated with team members to achieve target results
- Maintained energy and enthusiasm in fast-paced environment
- Commended for strengthening and developing weak and/or underutilized programs
Education
Bachelor of Science - Community Health
Central Washington University
Ellensburg, WA 09.1998 - 03.2001
Skills
Operations management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Life is like playing a violin in public and learning the instrument as one goes on.
Samuel Butler
Timeline
Site Manager
Medix
12.2021 - 06.2022
Youth Counselor
YouthCare
11.2019 - 04.2020
Over-18 Shelter Supervisor
YouthCare
05.2017 - 11.2019
Individual Gifts and Donor Stewardship Officer
DESC
07.2014 - 10.2016
Assistant Volunteer and In-Kind Gifts Officer
DESC
08.2013 - 07.2014
Information Technology Administrator and Office Manager
Daeta Networks
09.2012 - 05.2013
Volunteer Manager
InterConnection
08.2009 - 07.2012
Student Assistance Coordinator
Horizon Treatment Center
05.2001 - 11.2007
Bachelor of Science - Community Health
Central Washington University
09.1998 - 03.2001
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