Hannah Maples

Summary of Responsibilities:

• Contributed to the successful completion of projects by coordinating tasks efficiently among various teams involved.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Coordinated office operations to enhance workflow efficiency and support team objectives.

Assignments:

Document Auditor, Human Resource Operations, EXL Services

(Remote) | September 2025 - December 2025

Operations & Client Intake Services , Camba Nonprofit, Brooklyn,

NY | July 2025 - August 2025

Facilities Coordinator, Jones Lang LaSalle (JLL)

Google | May 2019 - September 2019

Office Coordinator, Avalara, Seattle, WA | February 2019 - April 2019

Auditor - Safety Deposit Box (temporary), Bank of America, Seattle, WA | January 2018 - March 2018

• Assisted customers with product selection and fabric inquiries to enhance shopping experience.
• Responded to customer requests for products, services, and company information.

• Implemented process improvements that streamlined operations, increasing overall efficiency in service delivery.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Summary of Responsibilities:

• Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.

Assignments:

Office Studio Administrator, Perkins Eastman, Architectural, Seattle, WA | November 2021 - November 2022 (temporary to permanent)

Program Coordinator, Washington State Bar Association, Nonprofit, Seattle, WA | November 2020 - June 2021

Administrative Assistant, Microsurgical Technologies, Surgical Tools, Redmond, WA | October 2019 - January 2020

Front Desk Office Coordinator, Kiro7 CBS News Cox Communications, Seattle, WA | April 2019 - May 2019

• Monitored front areas so that questions could be promptly addressed.
• Coordinated daily front office operations to ensure efficient workflow and customer satisfaction.

• Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.

• Resolved technical issues for customers, enhancing user satisfaction and system efficiency.
• Provided remote support for software applications, ensuring seamless operation across platforms.

• Reviewed closing documents for accuracy and compliance with regulatory requirements.
• Coordinated with lenders, title companies, and clients to facilitate smooth loan closings.

• Worked with warehouse banks to manage shipment of collateral documents.
• Completed post-closing quality control evaluations of originated mortgage loans.

• Collaborated with cross-functional teams to resolve client issues, fostering strong relationships and trust.
• Escalated complex issues to relevant parties as needed, ensuring prompt resolution while maintaining clear lines of communication with stakeholders involved in the process.

• Coordinated final loan documentation and ensured compliance with regulatory requirements.
• Reviewed closing documents for accuracy and completeness prior to execution.

• Organized case files and maintained comprehensive records for efficient retrieval and reference.
• Streamlined office operations and reduced retrieval time by implementing efficient filing system for both physical and digital records.

• Reviewed financial documents for accuracy, verifying borrower eligibility and creditworthiness.
• Handled any conditions sent from underwriting departments.
• Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.