Summary
Overview
Work History
Education
Skills
Timeline
Work Preference
Certification

Hannah Gilbert

Weatherford,TX

Summary

Friendly and enthusiastic, able to learn new tasks quickly and proficient in growing key customer relationships, representing the establishment with friendly, professional demeanor at all times. Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

7
7
years of professional experience

Work History

Salesperson

Critter Control
03.2024 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Increased sales and customer satisfaction through personalized servicing.
  • Logged reports, expenses, receipts, and sales in company database.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Implemented effective sales strategies to maximize revenue generation.
  • Coached new hires on sales techniques, contributing to their development as successful team members.

Salesperson

United Specialty Advertising
06.2021 - 03.2024
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Increased sales and customer satisfaction through personalized servicing.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Logged reports, expenses, receipts, and sales in company database.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Expanded customer base through targeted prospecting and networking efforts.

Waitress

Montana Restaurant
06.2020 - 11.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

911 Dispatcher

Springtown Police Dept.
03.2021 - 07.2021
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Read system maps and caller information, and documented details in system.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.

Host/ Cashier

Shinola's Texas Cafe
08.2018 - 05.2020
  • Greet guests and seat them at tables or in waiting areas
  • Provide guests with menus
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
  • Answer telephone calls and respond to inquiries or transfer calls
  • Take and prepare to-go orders
  • Operate cash registers to accept payments for food and beverages
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
  • Inspect dining and serving areas to ensure cleanliness and proper setup
  • Inform patrons of establishment specialties and features
  • Receive and record patrons' dining reservations
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
  • Order or requisition supplies and equipment for tables and serving stations
  • Assist with preparing and serving food and beverages
  • Hire, train, and supervise food and beverage service staff
  • Prepare cash receipts after establishments close, and make bank deposits.

Carhop

Sonic Drive-In
01.2017 - 08.2018
  • Keep parking areas clean and orderly to ensure that space usage is maximized
  • Take food and beverages to customers
  • Calculate parking charges, and collect fees from customers
  • Work on opening morning shifts and closing night shifts.

Education

Phlebotomy

Weatherford College, Weatherford, TX
09.2020

High School Diploma -

Perrin-Whitt CISD, Perrin, TX
05.2019
  • Member of the FFA
  • Volunteer at after school events such as basketball games and concession stands
  • GPA: 3.4
  • Honor Roll


  • Ranked in Top 10% of class


Skills

  • Active Listening
  • Coordination
  • Active Learning
  • Sales strategy development
  • Sales process
  • Customer Engagement
  • Negotiation
  • Sales Presentations
  • Objection handling
  • Product description
  • Complaint Handling
  • Social selling
  • Relationship selling
  • Cold-calling
  • Closing Techniques
  • Customer care
  • Referral Marketing

Timeline

Salesperson - Critter Control
03.2024 - Current
Salesperson - United Specialty Advertising
06.2021 - 03.2024
911 Dispatcher - Springtown Police Dept.
03.2021 - 07.2021
Waitress - Montana Restaurant
06.2020 - 11.2023
Host/ Cashier - Shinola's Texas Cafe
08.2018 - 05.2020
Carhop - Sonic Drive-In
01.2017 - 08.2018
Weatherford College - , Phlebotomy
Perrin-Whitt CISD - High School Diploma,

Work Preference

Work Type

Full TimePart Time

Work Location

RemoteOn-SiteHybrid

Important To Me

401k matchPaid time off4-day work weekPaid sick leaveHealthcare benefitsFlexible work hoursPersonal development programsWork from home optionCompany CultureWork-life balanceTeam Building / Company RetreatsCareer advancement

Certification

  • CSP - Certified Sales Professional

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Hannah Gilbert