Hannah-Marie Carlisle
Summary
Versatile, efficient, patient, and quick to learn with a work ethic and initiative to match. I thrive on strong communication, exceptional conflict resolution skills, and the ability to generate good rapport with both coworkers and customers alike! I am a thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines, while still remaining flexible to changes.
Overview
2
2
years of professional experience
Work History
Painter, Maintenance
Southeast Missouri State University Facilities Management
02.2025 - 07.2025
- Conducted regular inspections of completed work, ensuring adherence to high-quality standards.
- Maintained a clean and organized work environment, minimizing disruptions to surrounding areas.
- Improved building aesthetics by skillfully applying various painting techniques and materials.
- Collaborated with other professionals to complete multi-faceted projects on time and budget.
- Taped around windows and fixtures prior to painting walls.
- Increased customer satisfaction through effective communication and timely project completion.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional methods.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Patched cracks, holes and other imperfections in walls and other surfaces.
Server
Cracker Barrel Restaurant
02.2025 - 07.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service by creating developed relationships via rapport.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Ensured customer satisfaction with detailed attention to special dietary needs, allergies, and preferences.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Housekeeping Room Attendant
Holiday Inn Express Hotel
03.2025 - 04.2025
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Polished fixtures to achieve professional shine and appearance.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Morning Stocker
Menards
10.2024 - 02.2025
- Collaborated with team members to complete tasks efficiently, ensuring timely completion of daily stocking goals.
- Maintained a clean and safe work environment, adhering to company safety guidelines and minimizing accidents.
- Streamlined receiving process by verifying shipment contents against invoices and promptly addressing discrepancies with vendors or management teams as needed.
- Expedited restocking process by effectively organizing backroom storage areas for easy access to necessary items.
- Proactively addressed potential out-of-stock situations by communicating low inventory levels to supervisors for quick resolution.
- Fostered positive relationships with store associates, contributing to a cohesive and supportive work environment.
- Assisted with special projects such as store resets or seasonal displays, ensuring timely completion and adherence to company standards.
- Increased overall store efficiency by quickly identifying and resolving any issues related to misplaced items or damaged products.
- Enhanced store organization by efficiently unloading and stocking merchandise during early morning shifts.
- Reduced customer wait times by promptly responding to inquiries and providing accurate product information.
- Promoted a positive shopping experience for customers through efficient stocking practices that minimized disruption during peak hours.
- Optimized shelf space utilization through strategic product placement based on store layout plans provided by management teams or visual merchandising guidelines.
- Demonstrated flexibility in adapting to changing workloads, effectively prioritizing tasks and adjusting as necessary to meet store needs.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
Crew Member
McDonald's
04.2023 - 10.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register or drive through, starting with a hearty welcome.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Learned and performed exceptionally all necessary skills and responsibilities to efficiently close and open for the store.
Fast Food Cashier
Schlotzsky's
01.2023 - 04.2023
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Improved operational efficiency by assisting with opening/closing tasks such as restocking supplies or cleaning equipment thoroughly after each shift.
- Prepared food orders accurately and efficiently, adhering to strict quality control standards.
- Streamlined payment transactions for quicker service using cash registers and POS systems.
- Trained new employees on proper cash handling procedures and point-of-sale technology use, improving staff productivity levels.
- Operated and sanitized kitchen and food preparation equipment.
- Provided clear communication with kitchen staff regarding special requests or dietary restrictions, ensuring customer satisfaction with their meals.
- Provided customers with information on specials and discount deals.
- Promoted teamwork among employees by sharing responsibilities evenly across all stations during peak business hours.
- Completed order entries and verified correctness with customers to reduce post-order errors.
- Upsold menu items effectively, increasing overall sales and contributing to the restaurant''s revenue growth.
- Ensured compliance with local health regulations through diligent adherence to sanitation guidelines in both front-and back-of-house areas.
- Made change and issued receipts or tickets to customers for each transaction.
- Properly maintained and operated cash register and POS system to swiftly process payments.
- Utilized proper PPE and followed food-preparation safety and sanitation guidelines to reduce risks.
- Operated cash register to record transactions accurately and efficiently.
- Served as a reliable employee with consistent punctuality and attendance record, setting an example for colleagues to follow suit.
Education
Bachelor's of Fine Arts - TV/Film Production With Dance Minor.
DePaul University
Chicago, IL11-2027
No Degree - TV/Film Production & Theatre With Writing Minor.
Southeast Missouri State University
Cape Girardeau, MONo Degree - General Education
Arkansas State University
Mountain Home, ARSkills
- Hand and power tools
- Computer skills
- Brush and roller techniques
- Adherence to safety regulations
- English proficiency
- Cash handling
- Guest engagement
- Professional appearance and hygiene
- Hospitality service expertise
- Memory retention
- Safe food handling
- Strong work ethic
- Team player
- Problem-solving
- Time management
- Attention to detail
- Exceptional customer service
- High volume dining
- Sales techniques
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Dusting furniture
- Mopping floors
- Waste disposal
- Chemical handling and safety knowledge
- Maintenance coordination
- Cleaning techniques
- Stain removal
- Shelf stocking
- Heavy lifting
- Stock rotation
- Maintaining displays
- Loading and unloading dock operations
- Clear verbal and written communication
- Flexible schedule
- Adherence to schedules, punctual and reliable
- Merchandising techniques
- Efficient unloading
- Positive attitude
- Willing to learn
- Friendly and personable
- Taking orders
- Self-discipline
- Integrity and honesty
- Initiative and Self-motivation
- Leadership qualities
- Drive-thru operations
- Resilience and persistence
- Valid Driver's license
- Creativity and innovation
Timeline
Housekeeping Room Attendant
Holiday Inn Express Hotel
03.2025 - 04.2025
Painter, Maintenance
Southeast Missouri State University Facilities Management
02.2025 - 07.2025
Server
Cracker Barrel Restaurant
02.2025 - 07.2025
Morning Stocker
Menards
10.2024 - 02.2025
Crew Member
McDonald's
04.2023 - 10.2024
Fast Food Cashier
Schlotzsky's
01.2023 - 04.2023
Bachelor's of Fine Arts - TV/Film Production With Dance Minor.
DePaul University
No Degree - TV/Film Production & Theatre With Writing Minor.
Southeast Missouri State University
No Degree - General Education
Arkansas State University
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