Hannah-Marie O.C Ostrander
Warren
Summary
Experienced and driven individual with a strong work ethic, dedicated to pursuing a fulfilling career that furthers personal and professional growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Bartender
Thee Office Pub & Cookery
09.2023 - Current
- Customer service entails greeting customers, taking orders, accommodating to the customers.
- Greeting customers, taking orders, serving alcohol in a responsible manner, accommodating to customers, money management.
- Stocking items, stocking prep, cleaning and organizing
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Stylist
Sleek Salon
01.2022 - 01.2023
- Meeting clientele needs, such as doing full services
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Organized sales area and work station to showcase products and boost sales.
- Resolved guest complaints about service or style.
Beauty advisor
Ulta Beauty
03.2022 - 06.2022
- Assisting customers with finding the right product, selling product
- Register work consisted of accepting payments and giving the correct change
- Maintained up-to-date knowledge of beauty industry trends, ensuring advice remained relevant and sought after.
- Wrapped, boxed and weighed bakery department products.
Receptionist
Shear Hair Salon
03.2020 - 09.2020
- Register work consisted of accepting payments and giving the correct change, putting away stylists’ tips, closing out the drawer for the night
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Helping assist the stylists if they need help or need me to get something, laundry consisted of washing and folding the towels, cleaning the products, supplies and rinsing out all the wash house sinks
- Managed multiple tasks and met time-sensitive deadlines.
Costumer service
Armada Tivolis
01.2017 - 01.2020
- Helping serve costumers and good communication skills, food preparation, helping take orders, delivery experience
- Register work, accepting payment and giving the correct change
- Cleaning and organizing eating and kitchen area
- Managed inventory levels to minimize waste and reduce costs while ensuring consistent product availability.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Education
High School -
Marysville High School
01.2016
Paul Mitchell Great Lakes -
Paul Mitchell Great Lakes
04.2022
High School -
Armada High School
01.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Highly reliable
- Service prioritization
Certification
- ServSafe Alcohol Training And Certification Program, 09/30/24, Michigan Restaurant & Lodging Association
- Eyelash Extension License, 03/30/21, Express Extension Kits (Lydia Davis)
Timeline
Server/Bartender
Thee Office Pub & Cookery
09.2023 - Current
Beauty advisor
Ulta Beauty
03.2022 - 06.2022
Stylist
Sleek Salon
01.2022 - 01.2023
Receptionist
Shear Hair Salon
03.2020 - 09.2020
Costumer service
Armada Tivolis
01.2017 - 01.2020
Paul Mitchell Great Lakes -
Paul Mitchell Great Lakes
High School -
Armada High School
- ServSafe Alcohol Training And Certification Program, 09/30/24, Michigan Restaurant & Lodging Association
- Eyelash Extension License, 03/30/21, Express Extension Kits (Lydia Davis)
High School -
Marysville High School
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