Hannah Marsh
Springfield,Ohio
Summary
Detail-oriented person with strong organizational skills and positive personality. Highly dependable, dedicated, and works well in team environment or independently.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Insurance Processor
Assurant
10.2019 - Current
- Modify, update and process existing loans and policies, including homeowners, ho6, condominium, wind, and flood.
- Make payments on insurance policies, call out to insurance companies and agents to get policy info, including cancellation and late fee info.
- Input and communicate notice of cancellations, non-renewals and reinstatements to maintain accurate policy records.
- Check documentation for accuracy and validity on updated systems.
- Fax requests for information as needed.
Teller
Security National Bank
02.2019 - 09.2019
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Printed money orders and official checks for customers, collected loan and credit card payments, closed customer accounts, helped customers get into safe deposit boxes.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Assisted customers with account inquiries, resolving issues promptly and professionally. Answered customer inquiries in person and on the phone regarding account balances, transaction history, services charges.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Assisted with training of new tellers on policies and procedures.
Receptionist
McMann Smoot Riddle Insurance Agency
05.2017 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance by answering general questions, gathering nature of visit and directing them to specific offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Operated multi-line telephone system to answer and direct incoming calls to correct offices. Responded to inquiries from callers seeking information when possible.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents. Routed incoming mail and messages to relevant personnel without delay.
- Added notes into TAM system, filed paperwork, added monthly billing into Tam, added attachments to customer and vendor accounts weekly in Tam, updated renewal policies for customer accounts.
- Handled cash and credit card transactions and maintained payment records accurately.
Custodial Supervisor
Total Pro Cleaning, LLC
01.2017 - 03.2017
- Janitorial work includes cleaning doors, employee break rooms, rest rooms, and conference rooms.
- Recruited, selected, and trained well-qualified employees to fill vacancies.
- Assigned job duties and monitored performance. Provided feedback to drive productivity.
- Consistently met or exceeded cleanliness standards through diligent supervision of custodial staff and personal attention to detail.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
Custodial Supervisor
Blue Chip 2000
06.2015 - 12.2016
- Janitorial work includes cleaning doors, employee break rooms, rest rooms, and conference rooms.
- Recruited, selected, and trained well-qualified employees to fill vacancies.
- Assigned job duties and monitored performance. Provided feedback to drive productivity.
- Consistently met or exceeded cleanliness standards through diligent supervision of custodial staff and personal attention to detail.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
Bookkeeper, Cashier, Head Photo Tech
Discount Drug Mart
12.2011 - 07.2015
- Greeted customers entering store and responded promptly to customer needs.
- Bookkeeping duties included counting down drawers, preparing bank deposits, recording all data for cash, checks, WIC, and vendor coupons, adding information into computer system.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Customer service duties included taking payments for customers paying bills, administering hunting/fishing licenses, sent out mail and sent packages via UPS, sold stamps, and sold lottery tickets.
- Assisted customers with returns, refunds and resolving transaction issues.
- Cashier duties included helping customers complete purchases by scanning goods and collecting payments, helping customers with all questions including locating items, keeping front end clean and straightened.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Maintained a balanced cash drawer by counting money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Head Photo Tech responsibilities included helping customers with photo kiosks, printing and collecting picture orders, provide photo services.
- Learned duties for various positions and provided backup support for other departments when needed.
- Built relationships with customers to encourage repeat business.
Housekeeper
Friends Care Community
08.2011 - 11.2011
- Cleaned resident’s rooms and employee break room. Cleaning included disinfecting and mopping bathrooms, residents kitchen areas, countertops and more.
- Collected and disposed of trash and recyclables from residents rooms and common areas.
- Vacuumed rugs and carpeted areas in residents rooms, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Verified cleanliness and organization of storage areas and carts.
Financial Aid, Work Study Position
Clark State Community College
01.2011 - 08.2011
- Answered phones, assisted students with completing FAFSA applications, answered general financial aid questions, and filed confidential student records.
- Maintained strict confidentiality, protecting sensitive student data and adhering to privacy regulations.
- Reduced errors in data entry through diligent review of records.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Hostess
Olive Garden Italian Restaurant
07.2010 - 03.2011
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Seated patrons based on guest preferences and seating availability.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
Education
High School Diploma -
Springfield High School
Springfield06.2010
CADD Certificate - CAD Technology
Springfield-Clark Technology Center (CTC)
Springfield05.2010
No Degree -
Clark State Community College
Springfield, OHSkills
- Proficient in MS Office Suite
- Skilled in SSP, Agilsource, Smartflow
- Policy Review and Insurance Coverage Verification
- Data Entry
- Recordkeeping Organization
- Customer Service
- Attention to Detail
- Critical Thinking
- Teamwork and Collaboration
Certification
CADD
References
Available Upon Request
Timeline
Insurance Processor
Assurant
10.2019 - Current
Teller
Security National Bank
02.2019 - 09.2019
Receptionist
McMann Smoot Riddle Insurance Agency
05.2017 - 01.2019
Custodial Supervisor
Total Pro Cleaning, LLC
01.2017 - 03.2017
Custodial Supervisor
Blue Chip 2000
06.2015 - 12.2016
Bookkeeper, Cashier, Head Photo Tech
Discount Drug Mart
12.2011 - 07.2015
Housekeeper
Friends Care Community
08.2011 - 11.2011
Financial Aid, Work Study Position
Clark State Community College
01.2011 - 08.2011
Hostess
Olive Garden Italian Restaurant
07.2010 - 03.2011
High School Diploma -
Springfield High School
CADD Certificate - CAD Technology
Springfield-Clark Technology Center (CTC)
No Degree -
Clark State Community College
Similar Profiles
Kamora PlattKamora Platt
Customer Service Specialist at AssurantCustomer Service Specialist at Assurant
Eleanor MurrayEleanor Murray
Consumer Relations Associate at AssurantConsumer Relations Associate at Assurant
Erica WilliamsErica Williams
Independent Staff Adjuster at AssurantIndependent Staff Adjuster at Assurant
MICHAEL JENKINSMICHAEL JENKINS
Shared Services Operation Specialist at AssurantShared Services Operation Specialist at Assurant
Jaimie WigglesworthJaimie Wigglesworth
Assistant Manager at Bob Evans RestaurantAssistant Manager at Bob Evans Restaurant