Summary
Overview
Work History
Education
Skills
Certification
Links
Timeline
Generic

Hannah Martin

Cape Girardeau,MO

Summary

I’m a passionate, driven professional who thrives in collaborative, fast-paced environments. Whether tackling complex challenges or contributing to innovative projects, I bring creativity, resourcefulness, and a solutions-focused mindset to everything I do. Outside of work, I’m actively involved in activities that foster teamwork and resilience where I’ve learned the value of strategy, communication, and perseverance. I’m also a strong advocate for inclusivity and continuous learning, always seeking opportunities to grow personally and professionally. Authorized to work in the US for any employer.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Beauty Manager

JCPenney
02.2025 - 07.2025
  • Led, coached, and scheduled a team of beauty associates to deliver top-tier customer service and consistently meet or exceed departmental sales goals
  • Developed and executed visual merchandising plans and promotional campaigns to maintain a compelling and on-brand shopping environment
  • Analyzed sales data and KPIs to identify opportunities for growth and implemented targeted action plans to improve performance
  • Recruited, trained, and evaluated new beauty team members, delivering ongoing coaching on product knowledge, selling techniques, and customer engagement
  • Oversaw inventory management—monitoring stock levels, ensuring product replenishment, and maintaining accurate pricing and signage
  • Resolved customer inquiries and escalations with professionalism, maintaining high customer satisfaction and brand loyalty
  • Coordinated with store leadership and vendors to plan and execute events, cross-promotions, and staffing adjustments to support overall store performance

Manager

Dogwood Social House
06.2024 - 02.2025
  • Led and managed a team to ensure smooth daily operations, fostering a positive work environment and rewarding team excellence.
  • Engaged with guests to enhance their experience and maintain high satisfaction levels.
  • Oversaw operational functions, including inventory management, staffing, and marketing initiatives.
  • Created excitement among guests and staff to drive engagement and build a strong community presence.
  • Maintained clear and effective communication with team members and guests to ensure seamless coordination.
  • Managed guest flow and operational efficiency, ensuring a welcoming and enjoyable atmosphere.

Bartender/Server

Red Lobster
09.2023 - 06.2024
  • Prepare and serve a diverse range of alcoholic and non-alcoholic beverages to guests, consistently adhering to our recipes and standards.
  • Maintain cleanliness and organization of the bar area, ensuring compliance with health and safety regulations.
  • Manage inventory levels and replenished supplies as needed to support efficient bar operations.
  • Welcome guests warmly, provide menu recommendations, and accurately record orders for food and beverages.
  • Deliver food and beverages promptly to guests' tables, ensuring accuracy and presentation.
  • Anticipate guests' needs and address any concerns or special requests promptly and professionally.
  • Collaborate with kitchen staff and fellow team members to ensure seamless service and a positive dining experience for guests.
  • Demonstrate exceptional customer service skills, building rapport with guests and fostering a welcoming atmosphere.

Co-Manager/Store Manager

Spencer's
10.2017 - 08.2023
  • Led guest service initiatives, ensuring exceptional customer experiences and resolving any issues promptly and effectively.
  • Conducted training sessions for new hires, imparting product knowledge, customer service skills, and operational procedures.
  • Managed the hiring process, including recruiting, interviewing, and onboarding new team members.
  • Oversaw shipment processes, including receiving, unpacking, and organizing merchandise according to company standards.
  • Efficiently fulfilled online orders, maintaining accuracy and timely delivery to customers.
  • Conducted regular inventory counts and implemented strategies to optimize stock levels and minimize shrinkage.
  • Utilized operational systems for time card management, scheduling, and maintaining employee records.
  • Facilitated teambuilding activities to foster a positive and cohesive work environment.
  • Executed opening and closing procedures, ensuring adherence to company policies and security protocols.
  • Implemented marketing changes and promotions to drive sales and enhance store visibility.
  • Handled paperwork and administrative tasks, including payroll processing, inventory reports, and compliance documentation.
  • Provided employee relations support and participated in the development of team members through coaching and training programs.
  • Successfully met multiple sales goals and contributed to the achievement of the annual business plan.
  • Managed a daily planner to prioritize tasks, delegate responsibilities, and track progress on key initiatives.
  • Participated in conference calls to discuss store performance, share best practices, and align on strategic priorities.
  • Used creative strategies to adapt plans to available stock and maximize sales opportunities.
  • Established and maintained networking relationships with peers and industry professionals.
  • Ensured store recovery and maintained stockroom organization to optimize efficiency and customer satisfaction.
  • Conducted housekeeping duties to maintain store cleanliness and presentation standards.

Sales Lead

Journeys
07.2020 - 09.2020
  • Assisted upper store management in overseeing basic store operations, ensuring smooth daily functioning and adherence to company standards.
  • Consistently met individual selling goals on a daily basis, demonstrating strong product knowledge and sales techniques.
  • Conducted opening and closing procedures, including cash management, security checks, and ensuring store readiness for business hours.
  • Maintained store cleanliness and presentation standards through regular housekeeping duties and merchandising initiatives.
  • Established open communication channels with corporate teams, providing feedback, sharing insights, and aligning on business objectives.
  • Handled fulfillment and placement of online orders, ensuring accurate and timely processing to meet customer expectations.
  • Provided exceptional customer service by assisting customers in finding the shoes they needed and ensuring proper fit, spending time to ensure complete satisfaction before they left the store.
  • Proactively promoted additional products such as socks and cleaning supplies to enhance the customer's shopping experience and meet their needs.

Assistant Manager

Spirit Halloween
08.2019 - 10.2019
  • Provided exceptional guest service, ensuring a positive shopping experience and addressing customer inquiries and concerns.
  • Conducted training sessions for new hires, imparting product knowledge, customer service skills, and operational procedures.
  • Managed the hiring process, including recruiting seasonal employees and identifying candidates for potential transfer to Spencer's during the holiday season.
  • Oversaw shipment processes, including receiving, unpacking, and organizing merchandise according to company standards.
  • Efficiently fulfilled online orders, maintaining accuracy and timely delivery to customers.
  • Conducted regular inventory counts and implemented strategies to optimize stock levels and minimize shrinkage.
  • Utilized operational systems for time card management, scheduling, and maintaining employee records.
  • Facilitated teambuilding activities to foster a positive and cohesive work environment.
  • Executed opening and closing procedures, ensuring adherence to company policies and security protocols.
  • Implemented marketing changes and promotions to drive sales and enhance store visibility.
  • Handled paperwork and administrative tasks, including payroll processing, inventory reports, and compliance documentation.
  • Successfully met multiple sales goals and contributed to the achievement of business targets.
  • Managed a daily planner to prioritize tasks, delegate responsibilities, and track progress on key initiatives.
  • Used creative strategies to adapt plans to available stock and maximize sales opportunities.
  • Established and maintained networking relationships with peers and industry professionals.
  • Ensured store recovery and maintained stockroom organization to optimize efficiency and customer satisfaction.

Education

Bachelor's degree - Elementary Education

Grand Canyon University
Phoenix, AZ
07.2025

Bachelors - Business Administration

Southeast Missouri State University
Cape Girardeau, MO
12.2022

High school diploma or GED - undefined

Southeast Missouri State University
Cape Girardeau, MO

Skills

  • Team leadership
  • Customer service
  • Time management
  • Decision-making
  • Food and beverage operations
  • Cost control
  • Strong multi-tasking
  • Retail operations
  • Clear and effective communication
  • Exceptional customer service
  • Guest engagement
  • Cash handling

Certification

  • Driver's License
  • ServSafe

Links

https://www.linkedin.com/in/hannah-martin-614b0a18a

Timeline

Beauty Manager

JCPenney
02.2025 - 07.2025

Manager

Dogwood Social House
06.2024 - 02.2025

Bartender/Server

Red Lobster
09.2023 - 06.2024

Sales Lead

Journeys
07.2020 - 09.2020

Assistant Manager

Spirit Halloween
08.2019 - 10.2019

Co-Manager/Store Manager

Spencer's
10.2017 - 08.2023

Bachelors - Business Administration

Southeast Missouri State University

High school diploma or GED - undefined

Southeast Missouri State University

Bachelor's degree - Elementary Education

Grand Canyon University

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