Hannah Martinez
Front Desk Manager
Fernandina Beach,FL
Summary
Friendly and polished Front Desk Personnel offering proven experience in fast paced environments. Accustomed to providing individualized guest service, including managing VIP requests. Proficient in coordinating reservations, updating accounts and promoting customer satisfaction. Pursuing position in front desk operations in dental setting.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Front Desk Manager
Hot Paws Pet Resort
Fernandina Beach, FL
09.2020 - Current
- Trained team members on services and products to support promotional efforts.
- Collaborated with managers overseeing other departments to achieve an effective and efficient system to better serve our clients.
- Coordinated individual duties after careful evaluation of each Front Desk Staff's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that any questions could be responded to quickly and effectively.
Intern
North Greenville University
Tigerville, SC
01.2019 - 01.2020
- Organize student and faculty paperwork in preparation for filling.
- Create an atmosphere for optimal working conditions.
- Direct and instruct individuals who have questions/need assistance.
- Authorize timesheets for student employees.
- Input student data and manage student accounts.
Resident Assistant
North Greenville University
Tigerville, SC
01.2017 - 01.2020
- Collaborate with fellow Resident Assistants to create community among students on campus.
- Conduct weekly checks to ensure students are clean, organized and following policy.
- Help mediate conflict that may arise between students living together and come to a healthy resolve for all parties involved.
- Involved with over 30 students across 2 campus dorms.
Education
Bachelor of Science Degree - Business Administration And Management
North Greenville University
08.2017 - 05.2021
Skills
Check-in and check-out procedures
Automated telephone systems
Registration processing
Safety and security procedures
Oral and written communications
Guest services
Time management
Staff Management
Credit and cash payments
File management
Complaint management
Timeline
Front Desk Manager
Hot Paws Pet Resort
09.2020 - Current
Intern
North Greenville University
01.2019 - 01.2020
Bachelor of Science Degree - Business Administration And Management
North Greenville University
08.2017 - 05.2021
Resident Assistant
North Greenville University
01.2017 - 01.2020