Hannah Martinez
Orlando
Summary
Hardworking professional with a strong work ethic and a history of delivering results through organized and consistent practices. Excels in adapting to new challenges and environments, quickly acquiring new skills. Recognized for effective performance under pressure and enhancing organizational brand through strategic problem-solving.
Overview
4
4
years of professional experience
Work History
Front Office Host
The Hyatt Regency
Orlando
04.2025 - 09.2025
- Greeted guests upon arrival and assisted with check-in and check-out procedures.
- Performed administrative tasks such as filing documents, updating databases, and preparing correspondence materials.
- Developed strong relationships with clients through effective communication skills.
Guest Service Representative
Target
Orlando
04.2021 - 01.2025
- Collaborated with team members to ensure smooth operation and support for promotional campaigns, demonstrating excellent teamwork and organizational skills.
- Represented the brand by maintaining professional communication with guests, ensuring a consistent brand voice, and a positive company image.
- Managed guest inquiries and complaints in person and via phone, developing problem-solving and conflict-resolution skills.
Education
Bachelor of Arts - Communications
The University of Central Florida
Orlando, FL12-2024
Associate of Arts -
The University of Central Florida
Orlando, FL12-2022
Skills
- Written and verbal communication
- Microsoft Office Suite proficiency
- Google Workspace expertise
- Team collaboration
- User-generated content photography and videography
- Creativity and resourcefulness
- Attention to detail
- Customer service
Timeline
Front Office Host
The Hyatt Regency
04.2025 - 09.2025
Guest Service Representative
Target
04.2021 - 01.2025
Bachelor of Arts - Communications
The University of Central Florida
Associate of Arts -
The University of Central Florida